CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANANGER - 73004888

State of Florida

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This is an Internal Promotional Opportunity for a Case Processing Manager I position that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

Requirements

Currently employed with the Florida Department of Revenue in the Child Support Program
One (1) year of experience working in the Child Support Program
Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training
Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication

Responsibilities

Managing a team of 8 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.