CHILD SUPPORT CASE SPECIALIST I

BEAR RIVER BAND OF THE ROHNERVILLE RANCHERIA•Loleta, CA

17h•$19 - $27•Onsite

About The Position

Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Performance of duties related to child support laws, regulations, and a broad range of child support casework activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines. Interview custodial parents, non-custodial parents, family members to obtain statements and gather information for establishing paternity, locating absent parents and determining paternity. Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys. Develops and analyzes information for the establishment of paternity; uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents' assets, income, and liabilities. Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines. Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff; participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action. Explains the requirements and process of calculating support payments to the non-custodial parent and custodial parents. Calculates child support according to the approved guidelines. Prepares and processes legal documents necessary for the establishment, collection, and enforcement of child support obligations; documents and updates customer information, contact information, case actions/history logs, and records using a state-wide automated system. Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice. Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases. Coordinates and/or conducts genetic tests when needed. Must accept confidentiality as a strict condition of employment. Other duties may be assigned.

Requirements

Must be eighteen (18) years of age.
Must have a High School diploma or its equivalent.
Must have two (2) years of administrative experience.
Must have two (2) years of experience with Microsoft Office and Excel.
Ability to provide customer service effectively and handle stressful situations in a professional manner.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to operate standard office equipment (copier, fax, etc.).
Must be able to work with American Indian people and be sensitive to their culture.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participate in proactive team efforts of Bear River Band of the Rohnerville Rancheria.
Provide leadership to others through example and sharing of knowledge/skill.
Must be able to work all shifts, weekends, holidays & special events as needed.
Must accept confidentiality as a strict condition of employment.

Nice To Haves

Prefer knowledge of Tribal, CFR, State and Federal laws applicable to the child support enforcement program.

Responsibilities

Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.
Interview custodial parents, non-custodial parents, family members to obtain statements and gather information for establishing paternity, locating absent parents and determining paternity.
Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys.
Develops and analyzes information for the establishment of paternity; uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents' assets, income, and liabilities.
Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.
Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff; participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
Explains the requirements and process of calculating support payments to the non-custodial parent and custodial parents.
Calculates child support according to the approved guidelines.
Prepares and processes legal documents necessary for the establishment, collection, and enforcement of child support obligations; documents and updates customer information, contact information, case actions/history logs, and records using a state-wide automated system.
Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.
Coordinates and/or conducts genetic tests when needed.