CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004074

State of Florida

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include: Mentoring and training to team members Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation

Requirements

Currently employed with the Florida Department of Revenue.
Two years of experience conducting research and analyzing information to make decisions.
Two years of experience communicating with customers for the purpose of resolving inquiries.
Experience coaching, mentoring or training others.
One year of Child Support Program experience.