Child Support Case Manager

State Of Iowa • Davenport, IA

400d • $46,738 - $68,390 • Hybrid

About The Position

The Child Support Case Manager position at the Iowa Department of Health and Human Services involves managing a caseload to assist families in navigating the child support process. The role focuses on establishing, enforcing, and monitoring child support and medical support orders while fostering financial and emotional support for children. The Case Manager will communicate with various stakeholders and utilize critical thinking and organizational skills to meet performance goals and deadlines.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Familiarity with relevant laws, policies, and procedures.
• Ability to handle confidential information with discretion.
• 1 year of experience in a related field.
• Excellent communication skills.

Nice To Haves

• Ability and willingness to learn new software.
• Experience in patient monitoring or case management.

Responsibilities

• Independently analyze complex case situations and legal scenarios.
• Effectively communicate with customers via phone, email, and written correspondence.
• Build strong relationships with parents to ensure their success.
• Demonstrate critical thinking skills and prioritize tasks efficiently.
• Exercise positive conflict resolution by using active listening skills.
• Maintain extreme accuracy in all aspects of casework.
• Utilize excellent written and verbal communication skills.
• Adapt to work pressures and changing situations with ease.
• Work collaboratively in a team environment.

Benefits

• Health, Dental and Vision Insurance
• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Vacation Leave (96 hours/year)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed