Child Support Case Coordinator

County of Mecklenburg, NC • Charlotte, NC

1d • Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services. The Child Support Case Coordinator position will support the Department Monday – Friday 8:00 AM – 5:00 PM. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role and successfully pass knowledge checks administered during that time. This position is responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

Requirements

• Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work
• Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field
• May require a valid North Carolina or South Caroline Driver's License
• May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit
• Knowledge of The Child Support Services Program and applicable legal procedures
• Knowledge of Applicable Federal, State, and local laws, rules, and regulations
• Knowledge of Legal documents; civil/family court legal procedures
• Knowledge of Case management principles
• Knowledge of Multiple social service programs (consolidated human services environment)
• Knowledge of Mediation techniques
• Knowledge of Interviewing techniques
• Knowledge of Customer service principles
• Knowledge of Mathematical principles
• Skills in Providing competent and professional customer service
• Skills in Using a computer and related software applications
• Skills in Performing mathematical calculations
• Skills in Reading and interpreting legal documents
• Skills in Applying applicable Federal, State, and local laws, rules, and regulations
• Skills in Preparing reports
• Skills in Managing complex caseloads in multiple programs concurrently
• Skills in Conducting interviews and research
• Skills in Relating and comparing data from different sources; organizing, analyzing, and summarizing information relevant to assigned cases
• Abilities in Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Abilities in Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
• Abilities in Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Abilities in Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Abilities in Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
• Abilities in Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
• Abilities in Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Abilities in Safety Intervention: Possess knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
• Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

• Child Support Services experience
• Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Responsibilities

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
• Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
• Mediate out of court, schedules for court and monitors cases for compliance
• Establish voluntary and judicial paternity and support
• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
• Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system
• Provide financial management of support orders by analyzing, monitoring and reconciling accounts
• May be required to staff shelters in the event of a disaster

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree