CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60073849

State of Florida • Ocala, FL

13d

About The Position

This is advanced professional work supervising and directing the work of child protective investigators and support staff. The primary duty of the employee(s) in the position (s) allocated to this class is to spend the majority of the time communicating, motivating, training and evaluating employees. How you will make an impact: Supervise, plan and direct workloads, workflows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children. Develop performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement. Communicate investigators’ compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement. Evaluate employees against established standards and takes any necessary steps for corrective action. Promote career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills. Review casework, assessments and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation. Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog. Ensure that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations. Identify improvements and implements adjustments needed to ensure program effectiveness and efficiency. Facilitate and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees. Collect, analyze, and report data regarding child protective investigations. Establish and maintain cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources. Ensure effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Requirements

• A bachelor’s degree (degree must be conferred at the time of application).
• At least 2 years in child welfare, preferred in child abuse investigations.
• Current/Active Florida Child Protective Investigator Certification from the Florida Certification Board.
• Must be trained and practicing Florida's Safety Practice method.
• Valid Driver License; and
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
• Knowledge of theories and practice in child protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interview and counseling techniques.
• Knowledge of interviewing and observation techniques.
• Skilled in considering child development in guiding placement of children.
• Ability to recognize indicators of abuse and neglect.
• Ability to conduct risk and safety investigations.
• Ability to plan, organize and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies and procedures.
• Ability to actively listen to others.
• Ability to communicate effectively.
• Ability to maintain well-executed case files.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write accurate investigative reports.

Nice To Haves

• Bachelor’s or master’s degree in social work or related field preferred.

Responsibilities

• Supervise, plan and direct workloads, workflows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children.
• Develop performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement.
• Communicate investigators’ compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement.
• Evaluate employees against established standards and takes any necessary steps for corrective action.
• Promote career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills.
• Review casework, assessments and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation.
• Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog.
• Ensure that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations.
• Identify improvements and implements adjustments needed to ensure program effectiveness and efficiency.
• Facilitate and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees.
• Collect, analyze, and report data regarding child protective investigations.
• Establish and maintain cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.
• Ensure effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Benefits

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees