Child Care Subsidy - Eligibility Team Lead
About The Position
The purpose of the Child Care Subsidy Program is to determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses. Parents who receive Childcare Subsidy are in need for the protection, care or developmental experiences of their child/children and fall in one of the following need categories: Work First, Employment, Education/Training, Child Protective Services, Foster Care, Developmental Needs, temporary homelessness or Child Welfare Services. The Child Care Subsidy Eligibility Team Lead serves as the lead worker for the team and assists the supervisor with monitoring, training of new staff, training internal partners and community partners, acting as liaison between agency and community programs, attending planning/operational meetings, and other duties as assigned. Other duties of the Child Care Subsidy Eligibility Team Lead also include cover vacant caseloads when vacancies occur, managing walk-in clients for other Social Services programs by providing economic assistance applications or making appropriate referrals and assisting co-workers with child care subsidy procedures and policies, providing training opportunities regarding child care subsidy for other economic services programs and external/community partners- providing coverage for team members
Requirements
- Associate's degree in Human Services or a related field
- Two years of job-related experience
- Equivalent education and experience are accepted
- Ability to handle frequent client contact
- Excellent interviewing and assessment skills
- Knowledge of Child Care Subsidy Program Policy
- Ability to counsel clients in crisis situations
- Skilled in coaching and mentoring staff
- Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff
- Knowledge of community resources
- Ability to be flexible and adaptable in an environment with frequent changes
- Proficient with basic computer skills and the aptitude to learn new software
- Proficient with NCFAST
Nice To Haves
- Experience with accurately determining eligibility for child care subsidy
- Proficient in NC FAST and OnBase (document management) software
Responsibilities
- monitoring
- training of new staff
- training internal partners and community partners
- acting as liaison between agency and community programs
- attending planning/operational meetings
- cover vacant caseloads when vacancies occur
- managing walk-in clients for other Social Services programs by providing economic assistance applications or making appropriate referrals
- assisting co-workers with child care subsidy procedures and policies
- providing training opportunities regarding child care subsidy for other economic services programs and external/community partners
- providing coverage for team members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
