Child Care Advisor (925530)

Equus•San Antonio, TX

1h•Onsite

About The Position

Equus Workforce Solutions helps job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Their committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. The Child Care Advisor oversees a caseload of customers to ensure positive outcomes, provides intake services for applicants seeking subsidized child care services, accepts and coordinates referrals, determines and documents eligibility, and notifies parents of their eligibility status. This role also involves enrolling categorically eligible children, promoting parental compliance with the Personal Responsibility Agreement, enrolling children in child care settings, authorizing payments, assessing parent fees, implementing client service and fund utilization strategies, explaining parents' rights and responsibilities, tracking attendance, referring suspected fraud, and entering client and case information into designated systems. The advisor assists with quality assurance monitoring and provides informational support to parents, and may coordinate the recruitment, processing, and monitoring of local area relative providers.

Requirements

Three years directly related progressively responsible work experience or equivalent combinations thereof
Excellent communication and interpersonal skills
Strong management and organizational skills
Ability to work across all levels of management and staff
Must be knowledgeable about community resources
Ability to work with and relate to clients
Cultural sensitivity a must
Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems

Responsibilities

Oversees caseload of customers to ensure positive outcomes
Provides intake services for applicants seeking subsidized child care services
Accepts and coordinates referrals for child care from authorized referral sources
Determines, verifies, and documents eligibility and notifies parents of their eligibility status
Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
Enrolls children in child care settings, as appropriate
Authorizes payment to eligible parents presenting appropriate qualifying documentation
Assesses parent fees
Implements client service, fund utilization, enrollment, and service priority strategies
Explains parents' rights and responsibilities and explains attendance responsibilities
Tracks attendance and services utilization
Refers suspected fraud or misuse to the appropriate resource
Enters client and case eligibility, demographic, and service information into the designated system
Assists and prepares responses for quality assurance monitoring
Provides process informational support/instruction to parents as needed
May coordinate the recruitment, processing, and monitoring of local area relative providers
Other duties as assigned