Chief Transformation Officer

ServiceNow • Austin, TX

158d

About The Position

The Chief Transformation Officer role at ServiceNow is designed for experienced senior IT executives, specifically C-suite executives from companies with revenues exceeding $10 billion. This position focuses on driving customer awareness and adoption of the NOW Platform. The role involves partnering with C-suite executives from major customers, leveraging deep industry and digital transformation expertise to shape strategies that unlock business outcomes on the NOW platform. The Chief Transformation Officer will utilize direct ServiceNow experience and knowledge of platform business outcomes, along with an operational transformation background, to advise customers on achieving business results using the NOW platform. The role also includes accelerating sales cycles by collaborating with strategic customer leaders to co-develop transformational roadmaps and advising internal executives, Sales, and Strategy teams on opportunities.

Requirements

• Demonstrated experience integrating AI technologies into enterprise workflows to drive measurable business outcomes, such as process automation, predictive analytics, or decision support.
• Extensive executive-level experience with ServiceNow products, including leading large-scale digital transformations and influencing platform strategy.
• Over 20 years of senior executive leadership in organizations with revenues exceeding $10 billion, driving CRM and ServiceNow technology business outcomes and digital transformation initiatives.
• Proven ability to influence CRM strategies and clearly articulate distinctions and outcomes between ServiceNow and Salesforce CRM solutions.
• Record of accomplishment of leading technical business transformations at enterprise scale.
• Extensive experience advising external clients, articulating product benefits, and serving as a trusted advisor to customers.
• Ability to lead and collaborate effectively across organizational boundaries, including Engineering, Sales, Strategic Partners, and ISVs.
• Expert executive presentation skills, including keynote presentations, executive briefings, and facilitating small-group roundtables.
• Adaptability and excellence in dynamic, metric-driven environments.

Responsibilities

• Advise C-suite executives on digital transformation strategies and roadmaps utilizing the NOW Platform.
• Develop industry-leading transformation frameworks that help strategic clients accelerate their enterprise transformations.
• Accelerate sales cycles by engaging directly with strategic customer executives.
• Develop and drive prospect pipelines by hosting executive roundtables, delivering industry keynotes, and leading executive-level field marketing activities.
• Provide actionable product and marketing feedback to Engineering and Field Marketing teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Professional, Scientific, and Technical Services