Chief Technology Officer

Ericsson•Plano, TX

About The Position

At Ericsson, our purpose is to create connections that make the unimaginable possible. Every day, we leverage cutting-edge technology and expertise to innovate solutions that transform societies, empower businesses, and unlock new opportunities. We are seeking a CTO to lead Customer Unit (CU) US Hyperscalers & Regional Accounts’s technology strategy and drive innovation across various U.S. segments and accounts. This position integrates strategic technology leadership, customer advocacy, and collaborative engagements across business domains. The CTO plays a key role in shaping customer transformations, fostering R&D excellence, and advising on regulatory frameworks, ensuring Ericsson remains a trusted technology leader. The role reports to the CU Head, and will be based in Plano, Texas.

Requirements

Experience: 10+ years in technology leadership roles with customer-facing accounts and/or governmental advisory experience enabling technological transformation and operational results.
Technical Expertise: Advanced knowledge in AI applications, cybersecurity principles, Open RAN architectures, cloud-native systems, quantum technologies, and telecom standards.
Customer Advocacy: Expertise in building strategic customer partnerships and driving actionable roadmaps influenced by market insights and policy dynamics.
Leadership: Demonstrated success in fostering high-performing teams and leading innovative initiatives that transform organizational outcomes.
Collaboration Skills: Ability to forge partnerships across industry stakeholders, business areas, and external players, including government agencies and research institutions.
Communication Skills: Highly proficient in public-speaking engagements, customer C-level and governmental dialogues, and stakeholder presentations.
Travel Availability: Willingness to travel up to 50%.

Responsibilities

Customer & Market Advocacy
Build and maintain strong senior-level relationships (C-suite and SVP) with U.S. customers, ensuring trust and alignment with customer transformation goals.
Advocate for customer-centric long-term market and technology priorities while advising internal and external stakeholders, including those involved in national infrastructure strategies.
Provide thought leadership by sharing insights on customer needs, competitive landscapes, and emerging market dynamics.
Strategic Technology Leadership
Define the long-term network and technology strategy for CU US Hyperscalers & Regional Accounts, focusing on 5G monetization, sustainability, and advanced capabilities such as AI, cloud-native solutions, and Open RAN (ORAN).
Support Ericsson Federal to influence national policy considerations alongside technology planning—collaborating with GPA and technology leads to align Ericsson’s innovation capacity with U.S. critical infrastructure goals.
Proactive Technology Integration
Lead end-to-end network transformation programs in collaboration with local and international partners, emphasizing predictive planning of technology roadmaps that align with evolving customer and policy landscapes.
Ensure harmonious integration across Ericsson Business Areas, aligning innovations with U.S. regulatory frameworks and market-specific needs.
Business Development & Ecosystem Engagement
Develop comprehensive technology strategies for each of the CU’s U.S. prioritized and focused segments, partnering with KAMs to develop compelling investment cases and areas for new growth.
Partner with Sales teams and directly engage customers to secure strategic wins while driving business development across CU US Hyperscalers & Regional Accounts.
Customer Satisfaction and Continuous Improvement
Lead efforts to ensure post-sales satisfaction while enhancing pre-sales engagements by driving alignment with both the customer’s needs and Ericsson’s operational excellence.
Collaborate with Customer Support Service Delivery Managers to optimize service delivery aligned with policy frameworks and customer expectations.
Thought Leadership
Represent Ericsson as a leading technology authority in public forums, press engagements, regulatory discussions, and stakeholder events, bolstering thought leadership across Ericsson’s U.S. segments.
Operational Excellence
Champion Ericsson’s values—innovation, agility, and sustainability—across all CU U.S. Hyperscalers & Regional Accounts operations, embedding operational improvements and transformative strategic focus.
Advocate for Diversity & Inclusion, ensuring these principles are ingrained in organizational decisions, customer engagements, and collaborative networks.