Optum Serve Chief Technology Advisor

UnitedHealth Group•Rockville, MD

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Chief Technology Advisor – Customer Solutions (CTA) is a senior, enterprise‑level individual contributor serving as a customer‑facing technology executive advisor for Optum Serve. The role operates with high autonomy and enterprise‑wide impact, influencing complex technology, growth, and modernization strategies across Optum Serve, Optum Insight, and UnitedHealth Group (UHG). The CTA leads through deep expertise and executive influence rather than formal authority, shaping high‑impact solutions for regulated federal environments while maintaining alignment with enterprise governance, security, and compliance standards.

Requirements

15+ years of progressive technology leadership and advisory experience supporting complex, regulated environments
5+ years in federal program management, including demonstrated experience supporting federal programs and/or clients, including technology solutioning and delivery
Demonstrated enterprise‑level influence across multiple business units without direct people management
Deep experience advising executive stakeholders and customers on technology strategy, architecture, and modernization
Proven ability to operate with high autonomy, solving novel and ambiguous problems with significant business impact
Exceptional executive communication, influence, and stakeholder management skills
Ability to balance innovation, compliance, risk management, and delivery discipline
Federal security and compliance frameworks (FedRAMP, FISMA, NIST RMF, HIPAA/HITECH, Section 508)
Cloud platforms and architectures (Azure, AWS GovCloud), APIs, IAM, CI/CD, and infrastructure as code
Federal health IT domain, including TPA Systems (claims, EDI/X12), and healthcare interoperability (FHIR, HL7)
Experience supporting ATO strategy and compliance alignment for federal health or benefits systems
Proven experience serving as a liaison or integrator between technology, product, and operational teams to drive alignment on platforms, solutions, and client strategy

Nice To Haves

Relevant certifications (e.g. CISSP, CCSP, CISM, SAFe)
Success influencing large‑scale federal capture and proposal efforts
Recognized enterprise thought leader or advisor within complex organizations
Commutable distance to Washington, DC

Responsibilities

Serve as a senior customer‑facing technology executive advisor, engaging senior federal customers and internal executives on complex, high‑impact technology challenges
Provide enterprise‑wide technical and strategic advisory leadership influencing growth, modernization, and digital transformation initiatives
Shape and validate customer‑aligned technology strategies and solution approaches for capture, proposal, and pre‑sales efforts
Translate ambiguous and novel customer requirements into scalable, compliant solution architectures leveraging existing enterprise platforms
Lead executive briefings, industry day engagements, and solution demonstrations as the senior technical authority
Advise on integration, interoperability, data architecture, and security approaches across platforms and partners
Influence enterprise stakeholders across OS, OI, and UHG to align on customer strategy, priorities, and delivery expectations
Provide thought leadership on federal healthcare technology trends, emerging capabilities, and regulatory considerations
Identify growth opportunities through market intelligence, customer engagement, and strategic advisory insight