Chief Supervisor - Herndon

Transdev•Herndon, VA

7d•$65,000 - $69,000

About The Position

Chief Supervisor Transdev in Fairfax County is hiring a Chief Supervisor at our Fairfax location. The Chief Supervisor assists the General Manager in all aspects of the daily location functions. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Competitive compensation package of minimum $65,000 and maximum $69,000 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 8 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Serves as the lead supervisor in the day-to-day management of incumbent’s assigned area – Field Services, Dispatch, BOCC, Operations, and Station Services and answer any questions that may arise. Oversees all Operations functions and provides daily management of Fixed Route service. Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services; communicates with the FCDOT, safety and county departments, as well as other local entities whereby service may be affected; maintains courteous and informative communications with the public and passengers pertaining to Fairfax Connector service, schedules and necessary changes, due to emergencies and special events/circumstances; ensures minimum variation in scheduled fixed route service; assures passenger safety through proper management of field operations; Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager pertaining to the overall fixed route service. This includes and is not limited to Overtime, Standby Utilization, On-time Performance (OTP), Extra board Guarantee time (GUT), Late Gates and Dispatch errors and on time performance. Supervises, evaluates and counsels assigned staff; takes necessary steps to coach and develop employees through effective and thorough training and leading by example. Works closely with the Operations Manager in coordinating schedules and assigning work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra-Board Operators (vacations, absences, etc.); continues to enforce departmental policies and procedures and apply disciplinary action (i.e., employee attendance, accidents, performance/conduct, etc.) through the use of the progressive discipline procedures and company policy; exercises sound judgment as it pertains to the discipline and grievance process and attends grievances and arbitrations, as required; Assists in overseeing and managing the complaint process (e.g., third party, internal and customer complaints) for the Operations Department and ensures timely and effective resolutions; makes recommendations to the Management Team. Manages operating issues that occur as a result of vehicle breakdowns, accidents and missed or late routes; makes appropriate decisions regarding restoring or maintaining service. Conducts ride checks and pre-trip checks to evaluate operator efficiency; monitors performance and maintains accurate records. Actively engages in staff selection by participating in the interview process; recommends potential employees for hire and provides/coordinates relative training, as necessary. May be required to be available through a mobile device via voice during and outside of normal working hours, at the manager’s discretion, and must respond within a reasonable timeframe. Regular, predictable, and punctual attendance required. Train and assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions, such as weather events, accidents, or other service disruptions. Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures. Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends. Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff. Provide customer information for site personnel and at key locations. Monitor gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections. Cooperate with the Bus Operations Control Center to assist in identifying potential rerouting required because of traffic, construction, or accident situations. Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications. Develop and maintain a supervisor schedule per the CBA. Provide training, supervision, developing, and directing the work of front-line supervisors and transit operators. They exhibit positive leadership and role modeling to encourage and support staff while managing employee performance. Conduct investigations into employee misconduct, including customer complaints. Develop collaborative relationships between Operations and Maintenance. In addition, will assist Maintenance and BOCC with road calls, bus replacements/change outs. Chief Supervisors will assist the BOCC and Dispatch with the deployment of strategic buses. Our Chief Supervisors are committed to the future of the Connector bus system and as a part of that commitment, will participate in the selection of first line supervisor staff and transit operators, ensuring a well-qualified diverse workforce to continue providing much needed transportation to the citizens of Fairfax. Chief Supervisors play an integral role in supporting safety and security in Operations, including coordinating, and advising safety and making recommendations to management. In our efforts to continuously improve our service, the Chief Supervisors will regularly participate in process improvement and continuing improvement efforts.

Requirements

High school diploma or equivalent
Valid CDL A or B with Passenger endorsement
Must possess or have the ability to obtain all relevant training and certifications required for a Chief Supervisor
Excellent safety and service record.
Knowledge of State and Federal regulations and corporate safety programs and policies.
Ability to read, write and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively
Must be proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook.
Must be able available to work evenings and weekends as necessary
Subject to a DOT drug testing and physical if applicable.
DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Must be able to work shifts or flexible work schedules as needed.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Nice To Haves

Previous experience in training or field supervision preferred.
Previous passenger transportation in current project or similar environment preferred.
Knowledge of local training program and local operations.
Familiarization with service area.
Certifications according to local contract requirements as needed.
Ability to manage emergency situations.
Knowledge of project specific vehicles, components, and data/communications systems.

Responsibilities

Serves as the lead supervisor in the day-to-day management of incumbent’s assigned area – Field Services, Dispatch, BOCC, Operations, and Station Services and answer any questions that may arise.
Oversees all Operations functions and provides daily management of Fixed Route service.
Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services; communicates with the FCDOT, safety and county departments, as well as other local entities whereby service may be affected; maintains courteous and informative communications with the public and passengers pertaining to Fairfax Connector service, schedules and necessary changes, due to emergencies and special events/circumstances; ensures minimum variation in scheduled fixed route service; assures passenger safety through proper management of field operations
Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager pertaining to the overall fixed route service. This includes and is not limited to Overtime, Standby Utilization, On-time Performance (OTP), Extra board Guarantee time (GUT), Late Gates and Dispatch errors and on time performance.
Supervises, evaluates and counsels assigned staff; takes necessary steps to coach and develop employees through effective and thorough training and leading by example.
Works closely with the Operations Manager in coordinating schedules and assigning work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra-Board Operators (vacations, absences, etc.); continues to enforce departmental policies and procedures and apply disciplinary action (i.e., employee attendance, accidents, performance/conduct, etc.) through the use of the progressive discipline procedures and company policy; exercises sound judgment as it pertains to the discipline and grievance process and attends grievances and arbitrations, as required
Assists in overseeing and managing the complaint process (e.g., third party, internal and customer complaints) for the Operations Department and ensures timely and effective resolutions; makes recommendations to the Management Team.
Manages operating issues that occur as a result of vehicle breakdowns, accidents and missed or late routes; makes appropriate decisions regarding restoring or maintaining service.
Conducts ride checks and pre-trip checks to evaluate operator efficiency; monitors performance and maintains accurate records.
Actively engages in staff selection by participating in the interview process; recommends potential employees for hire and provides/coordinates relative training, as necessary.
May be required to be available through a mobile device via voice during and outside of normal working hours, at the manager’s discretion, and must respond within a reasonable timeframe.
Regular, predictable, and punctual attendance required.
Train and assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions, such as weather events, accidents, or other service disruptions.
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.
Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.
Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.
Provide customer information for site personnel and at key locations.
Monitor gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
Cooperate with the Bus Operations Control Center to assist in identifying potential rerouting required because of traffic, construction, or accident situations.
Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
Develop and maintain a supervisor schedule per the CBA.
Provide training, supervision, developing, and directing the work of front-line supervisors and transit operators.
Conduct investigations into employee misconduct, including customer complaints.
Develop collaborative relationships between Operations and Maintenance.
In addition, will assist Maintenance and BOCC with road calls, bus replacements/change outs.
Chief Supervisors will assist the BOCC and Dispatch with the deployment of strategic buses.
Chief Supervisors will participate in the selection of first line supervisor staff and transit operators, ensuring a well-qualified diverse workforce to continue providing much needed transportation to the citizens of Fairfax.
Chief Supervisors play an integral role in supporting safety and security in Operations, including coordinating, and advising safety and making recommendations to management.
Chief Supervisors will regularly participate in process improvement and continuing improvement efforts.

Benefits

Competitive compensation package of minimum $65,000 and maximum $69,000
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 8 days
401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

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