Chief Supervisor - West Ox

TransdevFairfax, VA
266d$65,000 - $69,000

About The Position

Transdev in Fairfax County is hiring a Chief Supervisor at our Fairfax location. The Chief Supervisor assists the General Manager in all aspects of the daily location functions. We are seeking customer service-oriented professionals who are dedicated to safety.

Requirements

  • High school diploma or equivalent.
  • Valid CDL A or B with Passenger endorsement.
  • Previous experience in training or field supervision preferred.
  • Must possess or have the ability to obtain all relevant training and certifications required for a Chief Supervisor.
  • Previous passenger transportation in current project or similar environment preferred.
  • Excellent safety and service record.
  • Knowledge of local training program and local operations.
  • Familiarization with service area.
  • Certifications according to local contract requirements as needed.
  • Ability to manage emergency situations.
  • Knowledge of project specific vehicles, components, and data/communications systems.
  • Knowledge of State and Federal regulations and corporate safety programs and policies.
  • Ability to read, write and speak English.
  • Ability to communicate effectively and work with all departments.
  • Ability to work independently and objectively.
  • Must be proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Must be available to work evenings and weekends as necessary.
  • Subject to a DOT drug testing and physical if applicable.

Nice To Haves

  • Previous experience in training or field supervision preferred.
  • Previous passenger transportation in current project or similar environment preferred.

Responsibilities

  • Serves as the lead supervisor in the day-to-day management of incumbent's assigned area - Field Services, Dispatch, BOCC, Operations, and Station Services and answer any questions that may arise.
  • Oversees all Operations functions and provides daily management of Fixed Route service.
  • Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services.
  • Communicates with the FCDOT, safety and county departments, as well as other local entities whereby service may be affected.
  • Maintains courteous and informative communications with the public and passengers pertaining to Fairfax Connector service, schedules and necessary changes.
  • Ensures minimum variation in scheduled fixed route service; assures passenger safety through proper management of field operations.
  • Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager.
  • Supervises, evaluates and counsels assigned staff; takes necessary steps to coach and develop employees.
  • Works closely with the Operations Manager in coordinating schedules and assigning work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra-Board Operators.
  • Enforces departmental policies and procedures and applies disciplinary action through the use of the progressive discipline procedures.
  • Assists in overseeing and managing the complaint process for the Operations Department and ensures timely and effective resolutions.
  • Manages operating issues that occur as a result of vehicle breakdowns, accidents and missed or late routes.
  • Conducts ride checks and pre-trip checks to evaluate operator efficiency; monitors performance and maintains accurate records.
  • Actively engages in staff selection by participating in the interview process.
  • May be required to be available through a mobile device during and outside of normal working hours.
  • Regular, predictable, and punctual attendance required.
  • Train and assist dispatch and operations staff in resuming service levels according to contract specifications.
  • Provide feedback to safety and operations departments on service items that affect safety and performance.
  • Assist in determination of preventability of accidents and incidents and make recommendations for future training.
  • Conduct site checks and road observations according to client and local policy.
  • Provide customer information for site personnel and at key locations.
  • Monitor gate checks at pull-out or pull-in times ensuring on-time service.
  • Cooperate with the Bus Operations Control Center to assist in identifying potential rerouting.
  • Ensure that all operators are fit for duty, meet uniform and equipment standards.
  • Develop and maintain a supervisor schedule per the CBA.
  • Provide training, supervision, developing, and directing the work of front-line supervisors and transit operators.
  • Conduct investigations into employee misconduct, including customer complaints.
  • Develop collaborative relationships between Operations and Maintenance.

Benefits

  • Competitive compensation package of minimum $65,000 and maximum $69,000.
  • Vacation: minimum of two (2) weeks.
  • Sick days: 5 days.
  • Holidays: 8 days.
  • 401(k) retirement plan.
  • Medical, dental and vision insurance.
  • Life insurance.
  • Short-term disability.
  • Voluntary long-term disability.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Transit and Ground Passenger Transportation

Education Level

High school or GED

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