Chief Supervisor - West Ox

Transdev • Fairfax, VA

266d • $65,000 - $69,000

About The Position

Transdev in Fairfax County is hiring a Chief Supervisor at our Fairfax location. The Chief Supervisor assists the General Manager in all aspects of the daily location functions. We are seeking customer service-oriented professionals who are dedicated to safety.

Requirements

• High school diploma or equivalent.
• Valid CDL A or B with Passenger endorsement.
• Previous experience in training or field supervision preferred.
• Must possess or have the ability to obtain all relevant training and certifications required for a Chief Supervisor.
• Previous passenger transportation in current project or similar environment preferred.
• Excellent safety and service record.
• Knowledge of local training program and local operations.
• Familiarization with service area.
• Certifications according to local contract requirements as needed.
• Ability to manage emergency situations.
• Knowledge of project specific vehicles, components, and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to read, write and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.
• Must be proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must be available to work evenings and weekends as necessary.
• Subject to a DOT drug testing and physical if applicable.

Nice To Haves

• Previous experience in training or field supervision preferred.
• Previous passenger transportation in current project or similar environment preferred.

Responsibilities

• Serves as the lead supervisor in the day-to-day management of incumbent's assigned area - Field Services, Dispatch, BOCC, Operations, and Station Services and answer any questions that may arise.
• Oversees all Operations functions and provides daily management of Fixed Route service.
• Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services.
• Communicates with the FCDOT, safety and county departments, as well as other local entities whereby service may be affected.
• Maintains courteous and informative communications with the public and passengers pertaining to Fairfax Connector service, schedules and necessary changes.
• Ensures minimum variation in scheduled fixed route service; assures passenger safety through proper management of field operations.
• Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager.
• Supervises, evaluates and counsels assigned staff; takes necessary steps to coach and develop employees.
• Works closely with the Operations Manager in coordinating schedules and assigning work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra-Board Operators.
• Enforces departmental policies and procedures and applies disciplinary action through the use of the progressive discipline procedures.
• Assists in overseeing and managing the complaint process for the Operations Department and ensures timely and effective resolutions.
• Manages operating issues that occur as a result of vehicle breakdowns, accidents and missed or late routes.
• Conducts ride checks and pre-trip checks to evaluate operator efficiency; monitors performance and maintains accurate records.
• Actively engages in staff selection by participating in the interview process.
• May be required to be available through a mobile device during and outside of normal working hours.
• Regular, predictable, and punctual attendance required.
• Train and assist dispatch and operations staff in resuming service levels according to contract specifications.
• Provide feedback to safety and operations departments on service items that affect safety and performance.
• Assist in determination of preventability of accidents and incidents and make recommendations for future training.
• Conduct site checks and road observations according to client and local policy.
• Provide customer information for site personnel and at key locations.
• Monitor gate checks at pull-out or pull-in times ensuring on-time service.
• Cooperate with the Bus Operations Control Center to assist in identifying potential rerouting.
• Ensure that all operators are fit for duty, meet uniform and equipment standards.
• Develop and maintain a supervisor schedule per the CBA.
• Provide training, supervision, developing, and directing the work of front-line supervisors and transit operators.
• Conduct investigations into employee misconduct, including customer complaints.
• Develop collaborative relationships between Operations and Maintenance.

Benefits

• Competitive compensation package of minimum $65,000 and maximum $69,000.
• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 8 days.
• 401(k) retirement plan.
• Medical, dental and vision insurance.
• Life insurance.
• Short-term disability.
• Voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED