Chief Strategy & Experience Officer

Purdue Federal Credit Union • West Lafayette, IN

13d

About The Position

The Chief Strategy & Experience Officer serves as Purdue Federal’s enterprise strategist and experience leader, responsible for ensuring the credit union’s strategic plan translates into clear priorities, aligned initiatives, and disciplined execution.

This role champions a member-first, simplicity-driven mindset, ensuring that strategy, experience design, and operational execution work together to strengthen the credit union’s competitive position and long-term impact.

The CSXO serves as a trusted strategic partner with executive leaders across technology, finance, marketing, lending, operations, and retail delivery to ensure the credit union’s strategic vision translates into measurable outcomes and meaningful member value.

Requirements

• Bachelor’s degree in business, finance, or related field
• 10+ years of progressive executive leadership experience
• Demonstrated experience leading enterprise strategy, transformation, or growth initiatives
• Proven ability to translate strategic plans into operational execution in complex organizations

Nice To Haves

• MBA or related advanced degree
• Financial services experience strongly preferred
• Credit union or community banking experience highly desirable
• Experience partnering with executive teams and Boards of Directors
• Experience leading cross-functional initiatives with enterprise-wide impact

Responsibilities

• Partner with the CEO and executive leadership team to shape and execute the credit union’s strategic plan
• Translate strategic priorities into clear initiatives with defined outcomes and accountability
• Provide executive oversight of the enterprise Project Management Office (PMO)
• Align initiatives across business units to improve organizational focus and execution discipline
• Identify opportunities for innovation, growth, and market expansion
• Champion the end-to-end member experience across digital, branch, and contact center channels
• Ensure simplicity, consistency, and ease of use across all member interactions
• Leverage member insights, feedback, and journey mapping to improve experiences
• Align experience design with the credit union’s growth and service strategy
• Promote a data-informed approach to strategy and decision-making
• Leverage analytics, segmentation, and insights to guide growth initiatives
• Support market expansion strategies and strengthen Purdue Federal’s market presence
• Ensure insights translate into clear actions and measurable results
• Serve as a trusted strategic partner to the CEO and executive leadership team
• Build and lead high-performing teams aligned to strategic priorities
• Promote cross-functional collaboration across departments and leadership teams
• Lead enterprise change initiatives with clarity, communication, and accountability

Benefits

• eight hours of paid volunteer time off (VTO)
• a zero-percent interest loan for professional clothing, exercise equipment, or the purchase of a personal home computer
• employee recognition through monthly, quarterly, and annual awards

What This Job Offers

• Job Type: Full-time
• Career Level: Executive