Chief Public Services Officer

City and County of Denver • Denver, CO

5d • $145,727 - $196,732

About The Position

The Chief of Public Services provides executive-level leadership in the planning, evaluation, and direction of library operations and public services. In this capacity, you will manage multiple divisions within a large municipal agency, advocating for divisional interests with a steadfast commitment to the delivery of superior customer service. You will collaborate closely with the City Librarian to articulate and implement a strategic vision that prioritizes equity, inclusion, and comprehensive community access. Our next Chief of Public Services will oversee complex operational budgets, directing performance through department-level key performance indicators (KPIs), and establishing rigorous standards for divisional excellence. You will serve as a primary consultant for elected officials and community stakeholders while providing mentorship to a high-level team of division Directors, ensuring the organization is positioned for long-term success. Develops, articulates, and implements a strategic vision for public services that promotes equity, inclusion, and broad community access across all library locations and service points. Ensures the organizational structure, staff assignments, service levels and administrative systems accomplish the library’s mission and objectives in an effective and efficient manner; directs the identification and analysis of opportunities for service enhancements. Oversee a network of branch libraries across a large urban area, which involves strategic oversight of organizations and facilities to include ensuring continuity of library materials and services for diverse communities. Works with the public services division leadership team to develop and establish standards, procedures, systems and guidelines for the divisional areas of responsibility. Provides expertise and consultative guidance to internal and external stakeholders which may include elected and appointed officials, citizens, and members of the business community. Provide direct supervision, mentorship, and professional development to a team of division Directors and/or other high-level managers within the public services structure. Build and maintain strong, collaborative relationships with community organizations, government agencies, and other external organizations to expand the library's reach and impact. Oversee the financial operations of the public services division to include resource allocation in support of short-term and long-range strategic planning initiatives. Anticipate and respond to evolving community needs, leveraging data and customer feedback to drive service innovation and continuous improvement.

Requirements

• A proven ability to translate complex visions into actionable divisional priorities that promote equity and broad community access.
• Ability to oversee complex administrative systems to ensure the library’s mission is met with efficiency and integrity.
• Ability to maintain fiscal accountability across multiple divisions while achieving organizational goals.
• Ability to build and maintain relationships with community organizations, government agencies, and elected officials.
• You can navigate political processes with professional diplomacy to gain agreement and commitment from diverse groups.
• Possess a comprehensive understanding of EDI principles and how to identify and remove barriers to community access.
• Ability to maintain operational continuity during city-wide emergencies or significant organizational shifts.
• Ability to develop talent, providing clear direction and empowering high-level managers to build a robust leadership pipeline.
• Master's degree in Library Science or Public Administration from an accredited college.
• Six (6) years of leadership experience, which must have included at least three (3) years of director-level management responsibilities.

Nice To Haves

• Executive leadership experience within a large, multi-site urban public library system.
• Experience with budget and fiscal oversight responsibility, evaluation of business processes, and policy/decision-making experience with planning and organizing multiple programs, projects, operations, or functions.
• Experience navigating municipal government structures and collaborating with elected bodies.
• A track record of using data-informed decision-making to drive service innovation.
• Proven experience in high-level strategic planning and program evaluation.

Responsibilities

• Develops, articulates, and implements a strategic vision for public services that promotes equity, inclusion, and broad community access across all library locations and service points.
• Ensures the organizational structure, staff assignments, service levels and administrative systems accomplish the library’s mission and objectives in an effective and efficient manner; directs the identification and analysis of opportunities for service enhancements.
• Oversee a network of branch libraries across a large urban area, which involves strategic oversight of organizations and facilities to include ensuring continuity of library materials and services for diverse communities.
• Works with the public services division leadership team to develop and establish standards, procedures, systems and guidelines for the divisional areas of responsibility.
• Provides expertise and consultative guidance to internal and external stakeholders which may include elected and appointed officials, citizens, and members of the business community.
• Provide direct supervision, mentorship, and professional development to a team of division Directors and/or other high-level managers within the public services structure.
• Build and maintain strong, collaborative relationships with community organizations, government agencies, and other external organizations to expand the library's reach and impact.
• Oversee the financial operations of the public services division to include resource allocation in support of short-term and long-range strategic planning initiatives.
• Anticipate and respond to evolving community needs, leveraging data and customer feedback to drive service innovation and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees