Chief Program Officer

ST ANNE INSTITUTE•Albany, NY

11h

About The Position

1. TITLE: Chief Program Officer 2. SUPERVISOR:ChiefExecutiveOfficer 3. HOURS PERWEEK:40 4. QUALIFICATIONS: Master’s degree in public administration, education, social work or related field. A minimum of eight years leadership experience in a nonprofit, overseeing multiple programs or contracts ideally at an organization with emotionally challenged youth and troubled families. Demonstrated cultural competence. Excellent written, verbal communication and interpersonal skills. Ability to manage and balance multiple projects. Ability to make decisions or intervene in difficult or complex situations and resolve problems as they arise. Demonstrated commitment to an interdisciplinary, collaborative team approach to work. 5. FUNCTIONS: Oversee assigned programs. Coordinate staffing. Deploy resources to assigned programs.

Requirements

Master’s degree in public administration, education, social work or related field.
A minimum of eight years leadership experience in a nonprofit, overseeing multiple programs or contracts ideally at an organization with emotionally challenged youth and troubled families.
Demonstrated cultural competence.
Excellent written, verbal communication and interpersonal skills.
Ability to manage and balance multiple projects.
Ability to make decisions or intervene in difficult or complex situations and resolve problems as they arise.
Demonstrated commitment to an interdisciplinary, collaborative team approach to work.

Responsibilities

Directly superviseassignedprogram directors,managersand coordinators, working closely with senior program staff to build their skills and confidence so they can mentor, encourage and motivate all staff
Foster a team-oriented, supportive, accountable work environment
Help to ensure effective roll out, implementation, and evaluation of new programs and initiatives
Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their supervision and mentoring skills.
Assisting the recruitment and hiring of new staff members for assigned programs
Work closely with senior leadership team to ensure successful program teams
Assisting the development of programbudgetsand support program staff to develop and manage their team budgets
Work closely with the finance department to budget andmonitorprogrammatic operations to ensure sound fiscal and system management
Collaborate with senior leadership team to implement special projects aimed at increasing program and organizational capacity
Coordinate planning and activities necessary for development program designs in response to RFPs and RFAs
Provide assistanceand guidance on how to troubleshoot program and staff performance challenges.
Mentor directors,managersand coordinators on how to proactively engage in planning to improve program management.
Ensure that the Agency’s procedures reflect changes in crisis intervention approaches
Monitor training needs of staff in assigned programs
Facilitateregularmeetings with assigned Program Directors, Administrators and Supervisors
Provide supervision, training and evaluation of the Program Administrator for Agency and Behavioral Support, the Program Administrator for the Runaway and Homeless Youth Shelter and Street Outreach Program,and the Director of Residential Services
Provide yearly performance evaluations on allassignedstaff withwhom he/she hassupervisory responsibility.
Determinestaffing plans to achieve program goals andobjectivesandparticipatein hiring decisions for new program staff
Deliver Mandated Reporter and Confidentiality training to assigned staff on an annual basis
Oversee all Risk Management matters including Critical Incident and Significant Incident Reports.
Review all Critical Incident Reports and initiate safety plans or corrective actions when indicated
Assistin the coordination ofdebriefing meetings for staff following Critical Incidents
Monitor/Review the Agency log as it relates to all Critical Incident Reports
Review allAbuse/Neglect andSignificant Incident Reports with the COO/CCOand OCFS/JCrepresentatives
Assist theCOO/CCO and QI Specialistwith investigations,i.e.NYSED, OCFS and Justice Center investigations, and provide ongoing assistance/documentation
Represent Agency and Behavioral Support, Shelter, Outreach, Residential programs at the daily administrative Risk Management meetings and bi-weekly Executive meetings
Attend all monthly Incident Review Committee meetings andassistin developing the agenda for those meetings
Ensure the implementation of outcomes data analysis in all assigned programs/service areas
Establish annual program, departmental and staff goals andobjectivesand track results against these goals as well as accountability protocols
Work with the senior leadership team and program team to evaluate program strategies and goals.
Analyze internal reports to evaluate program effectiveness using an outcomes-based approach and ensure the agency’s ability toanticipateand effectively respond to changing client needs.
Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.
Coordinate and analyze theappropriate datato inform the programmatic and operational decision-making process.
Analyze and assess programs based on data collected and implement corrective measures ifrequired
Assume duties of the Chief Operating Officer in his/her absence
Assistin the development and writing of RFPs and grants for assigned programs
Serve onadditionalcommittees asappropriate tothe position of Chief Program Officer
Participate in all Service Outcomes Action Research (SOAR) meetings
Abide by the NYS Justice Center Code and the SAI Codes of Conduct/Ethics
Perform/assume other duties as assigned.