Chief Product Officer - Merchant Services

Deluxe • Atlanta, GA

109d

About The Position

As the Chief Product Officer-Merchant Services you will innovate, inspire, coach, and rally teams across cross-functional departments. You will turn bold product visions and ideas into realities. You are accountable for the Small to Mid-Market Businesses product portfolio including accountability for the vision, innovation, and delivery. This role ensures products are desirable, viable, and successfully enabled by the Deluxe technology and operations.

Requirements

• Bachelor's Degree AND 10 years of product management experience; OR Master's Degree AND 8 years of product management experience
• 7 years of people leadership experience
• Experience leading portfolio of products across a lifecycle, including conceptualizing a product early, launching a product to market, and maintaining a product in market
• Advanced knowledge of payments and fintech industries and products
• Familiarity with business management, product marketing, design/UX, and agile technology processes
• Must be 18 years of age or older

Nice To Haves

• Deep knowledge of current product management and innovation methodologies, best practices, and design thinking
• Strong business acumen, including market analysis, business cases, and P&Ls
• Creative problem solver, capable of developing innovative and differentiated solutions
• Excellent facilitative leadership skills to work collaboratively and cross functionality in a shared services model to lead and influence employees that are indirect superiors, peers, or junior to this role
• Experience managing a high performing team and cultivating a collaborative environment across team boundaries
• Demonstrated agile leadership competencies with expertise, grit, growth mindset and ownership as well as ability to lead, coach and motivate teams
• Technical know-how and expertise to engage, influence, and challenge technology directions and decisions
• Experience working within an innovation team or enterprise product team for a larger company
• Experience with primary customer research, time 'in the field', market research, and translation of insights uncovered into ideas, concepts, and products
• Press trained to represent the company externally to investors, press, and analysts

Responsibilities

• Ensure the product portfolio is profitable and supports the overall business strategy
• Define and set KPI's and annual goals, financial and non-financial, across the portfolio and drive performance and profitability
• Innovative leader driving growth, while ensuring the product portfolio delivers value in the short, medium, and long term
• Define the portfolio vision, strategy, and roadmap
• Balance investment of money, time, and people in short-term tactical product improvements with long-term strategic product investments to maximize ROI
• Lead the launch and support of products, collaborate with cross-functional teams like Technology to ensure the product is built correctly, and partner with Sales, Marketing, Operations, and Finance to successfully commercialize and grow the products
• Own the product portfolio and each product therein, across the full product lifecycle (introduction, growth, maturity, sunset) and the end-to-end experience of each product across Shop, Buy, Adopt, Use, and Support
• Understand and share insights about the customer and market, through customer research, customer feedback, market analysis, emerging technologies, payments trends, and experimentation, to inform prioritization
• Build and utilize a voice of customer program to evaluate product performance, solicit feedback, integrate the voice of the customer into the product, gather and present customer insights from research
• Recruit, nurture, and develop a high-performing Product Management team, ensure adherence to best practices
• Deliver thought leadership both within the organization and externally, engage high-profile clients and partners to elevate our reputation as a pioneering fintech leader

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees