Chief Probation/Parole Officer- JD17 Surry County

State of North Carolina•Durham, NC

20h•Onsite

About The Position

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees, responsible for safeguarding and preserving lives and property through prevention, protection, and preparation, as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff, as well as probation/parole officers who supervise sentenced people in the community. The Chief Probation/Parole Officer (CPPO) supervises Probation/Parole Officers, Judicial Services Coordinators, and clerical staff within their unit. The CPPO coordinates and manages the unit’s workflow to ensure the effective implementation of Community Supervision goals and strategies. This role involves handling daily operations and making decisions about offender supervision, including case assignments, workflow coordination, scheduling, time tracking, and staff training. The CPPO also addresses discipline, conflicts, and complaints, and oversees team staffing and employee performance. The offender population includes individuals sentenced by the Court or ordered by the Post-Release Supervision and Parole Commission, ranging from high-risk to low-risk, many requiring careful supervision, reentry planning, and tailored case management. The job emphasizes significant role modeling, coaching, reinforcement of pro-social behaviors, and teaching pro-social and decision-making skills to staff, ensuring employees are skilled and fostering their professional growth. The CPPO is responsible for staff accountability regarding workload and case management, and must effectively plan and direct tasks to meet deadlines. The CPPO frequently engages in crisis interventions and meets with stakeholders, requiring a flexible schedule that includes regular 8-5 hours and 24/7 availability for emergency calls. The CPPO must quickly analyze crisis situations and provide immediate responses, often developing and carrying out specialized control strategies independently. The CPPO may also handle an active caseload with possible second-shift hours and/or serve on an EHA response team, which includes on-call status and responding to EHA violations.

Requirements

Reside within 30 miles of the county of assignment within 90 days of their start date.
Demonstrated experience with case planning, structured intervention worksheets and delegated authority.
Working knowledge of structured sentencing, evidence-based principles, and Justice Reinvestment.
Thorough knowledge of North Carolina offender supervision and determination of appropriate levels, available treatment services and community resources.
Experience in a mentorship or leadership role, such as a team lead or providing guidance to interns or volunteers.
Demonstrated initiative in professional development and growth by engaging in additional training opportunities, including the DAC Career Progression Program, while applying inclusive communication and respectful practices that reflect an understanding of diverse populations and foster equity, trust, and effective collaboration.
Bachelor’s degree from an appropriately accredited institution.
Four years of experience as a North Carolina Probation/Parole Officer, or an equivalent combination of education and experience (Bachelor's degree is a requirement).
Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission.
Must pass a background check.
Possess the skills necessary to qualify annually with a firearm and unarmed self-defense.
Complete CPR annually.
Be indirectly exposed to O.C. Pepper Spray as part of a training exercise.

Responsibilities

Supervises Probation/Parole Officers, Judicial Services Coordinators, and clerical staff in the unit.
Coordinates and manages the unit’s workflow to ensure the effective implementation of Community Supervision goals and strategies.
Handles daily operations and makes decisions about offender supervision.
Manages case assignments, workflow coordination, scheduling, time tracking, and staff training.
Deals with discipline, conflicts, and complaints as needed.
Oversees team staffing and employee performance.
Ensures employees are skilled in their job responsibilities and fosters an environment that supports their professional growth and development.
Holds staff accountable for their workload and case management and must effectively plan and direct tasks to meet deadlines.
Engages in crisis interventions and meets with stakeholders.
Is available 24/7 for emergency calls.
Quickly analyzes crisis situations and provides immediate responses.
Is often involved in developing and carrying out specialized control strategies independently.
May handle an active caseload with possible second-shift hours.
May serve on EHA response team which includes on-call status and the need to respond to EHA violations.
Identifies offenders’ needs to provide effective supervision and swift, consistent responses to noncompliance.
Maintains calm and rational composure to focus on task at hand when dealing with difficult situations and individuals.
Builds and sustains working relationships with officers, offenders, judicial officials, law enforcement officers, community agencies, the public, and co-workers.
Communicates clearly and effectively in both oral and written form.