Chief Operations Officer

UHS•Anchorage, AK

50d•Onsite

About The Position

Job Summary: The Chief Operating Officer (COO) is responsible for the efficient and effective management of hospital operations, ensuring regulatory compliance and high-quality patient care. This role provides recommendations and guidance to management to support administrative and facility decisions, sets objectives, develops plans, staffs, and directs activities of assigned departments or areas of responsibility. The COO delivers professional-level planning, reporting, analysis, and consultation to advance organizational goals and objectives, ensuring consistency in treatment and policy application. The COO oversees the functioning of assigned departments—which may include support services and/or clinical services—while monitoring and maintaining departmental budgets. This leader promotes Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement across all departments and fosters a fair, open, and collaborative environment for all team members.

Requirements

Master’s degree in business administration or health related field, and 8 years of experience in health care leadership.
Ability to perform assignments with minimal supervision
Ability to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations
Ability to work successfully under highly stressful conditions
Ability to make sound, independent judgments based on scientific and/or ethical principles
Ability to comprehend and perform oral and written instructions and procedures
Ability to collaborate with other multidisciplinary team members in an appropriate fashion
Capability to adapt to varying workloads and work assignments on a constant basis
Must have effective comprehensive reading skills, strong communication skills, written and verbal.
Must possess a valid Drivers License in order to drive hospital vehicles.
Must be willing and able to execute the patient de-escalation methods, both verbal and physical.
Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
Must be able to demonstrate special training, knowledge and skills specific to age groups, as well as job and/or program specific competency within the first three (3) months of training.
Must complete all required mandatory in-services annually.
Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.
Must be at least 21 years of age.

Responsibilities

Collaborate with the CEO to set and drive organizational vision, operations strategy, and staffing levels.
Direct, coordinate, and oversee the day-to-day operations of the hospital.
Oversee department leaders, providing guidance, coaching, and performance management.
Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members thrive and organizational goals are met.
Analyze internal operations, identify areas for improvement, facilitate teams to completion of work plans.
Ensure hospital operations are proactively compliant with state and federal regulations and laws, including Joint Commission and CMS standards.
Maintain a safe, therapeutic environment of care for patients, staff, and visitors.
Drive initiatives to improve patient satisfaction, referral source engagement, and community confidence.
Monitor and enhance performance metrics such as NPS, Google ratings, and clinical outcomes.
Promote Clinical Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement throughout all departments.
Collaborate with CFO to manage budgets, control costs, optimize resource allocation, and determine project spend prioritization.
Oversee FTE management and workforce planning to support operational stability and efficiency.
Manage capital requests and expenses aggressively to achieve growth and profitability targets.
Implement business strategies and plans that align with short- and long-term objectives developed in tandem with the CEO.
Partner with the CEO and leadership team to develop and execute strategic plans for service expansion, including SUD and outpatient programs.
Oversee operations and partner with the CEO in business development to ensure investment capital is budgeted for near-term growth targets.
Identify opportunities for operational improvement and implement best practices to support long-term success.
Ensure adherence to risk management protocols and emergency preparedness plans.
Promote a culture of safety and continuous improvement across all departments.
Monitor performance using tracking tools, take corrective measures when necessary, and prepare detailed updates and forecasts.
Provide professional-level planning, reporting, analysis, and consultation to support organizational goals.
Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
Create and maintain a fair, open environment for all team members.
Perform other related duties as assigned.