Exec Ix

State of Maryland•Baltimore City, MD

About The Position

The COO is a key member of the executive leadership team and oversees critical enterprise functions, including Consumer Assistance, Human Resources and Organizational Effectiveness, and General Services. This leader will translate strategy into action, ensuring the organization operates efficiently, effectively, and in alignment with its mission. This is an Executive Service position and serves at the pleasure of the Appointing Authority.

Requirements

Bachelor’s degree in business, public administration, finance, or a related field
10+ years of senior leadership experience overseeing multiple operational functions
Demonstrated success leading complex organizations or systems
Strategic thinker with strong execution capability
Deep operational and financial management expertise
Proven leader of diverse teams and functions
Strong communicator and stakeholder manager
Commitment to equity, accessibility, and public service

Nice To Haves

Advanced degree (MBA, MPA, or similar)
Experience in healthcare, insurance, public sector, or marketplace environments
Familiarity with state and/or federal regulatory environments

Responsibilities

Partner with the Executive Director and leadership team to set and execute organizational strategy
Drive cross-functional alignment and operational excellence
Serve as a trusted advisor on operational, and organizational matters
Oversee call center operations, Connector Entity program, Broker services, and in-person assistance programs
Enhance the consumer experience, improving enrollment and retention outcomes
Ensure accessible, equitable, and high-quality service delivery
Oversee talent strategy, workforce planning, and organizational development
Build and sustain a high-performing, inclusive workplace culture
Oversee performance management, employee engagement, and change initiatives
Oversee facilities and administrative operations
Ensure efficient, compliant, and cost-effective support services
Lead business continuity and operational resilience efforts