Chief Operating Officer

Beth Israel Lahey Health • Newburyport, MA

386d

About The Position

The Chief Operating Officer (COO) plays a pivotal leadership role within the organization, responsible for overseeing, developing, and implementing critical business strategies while managing the day-to-day operations of the facility. The COO's primary focus is to ensure the delivery of exceptional patient-centered care, fostering a safe, efficient, and high-quality environment through a highly engaged team. This role collaborates closely with the Market President and the Senior Leadership Team to achieve the hospital's strategic objectives and drive operational excellence.

Requirements

• Master's degree in healthcare administration, business administration, or related discipline; clinical background preferred.
• Minimum of 10 years of healthcare experience, including five years of executive leadership within a multi-hospital system.
• Proven leadership within a matrixed organizational structure.
• Prior engagement in service line operations, including program development and expansion.
• Proven experience in physician relations and practice management.
• Experience with computer systems, including web-based applications and Microsoft Office.

Nice To Haves

• Expertise in hospital and health system administration, including strategic business planning and program development.
• Experience leading population health management initiatives within an ACO framework.
• In-depth knowledge of budget administration and financial management principles.
• Familiarity with managed care systems and alternative reimbursement models.
• Proficiency in structured performance improvement methodologies.

Responsibilities

• Oversee, plan, and evaluate hospital operations to ensure timely, cost-effective execution of activities.
• Collaborate with the senior management team to ensure efficient implementation of strategic objectives and plans.
• Demonstrate extensive knowledge of healthcare reform, organizational models, technologies, and hospital operations.
• Direct the development of reports on key performance indicators (KPIs) and other significant benchmarking metrics.
• Lead the development of reports on KPIs and benchmarking metrics, presenting findings to executive stakeholders.
• Direct the creation, implementation, and evaluation of new or updated standards, policies, procedures, training materials, and communications.
• Stay informed about national best practices, creating and promoting strategic programs that become benchmarks for the industry.
• Collaborate with the President, senior management, and key stakeholders in formulating strategies, initiatives, and business development plans.
• Evaluate current systems and services to assess growth opportunities, expansion, new services, and sustainability of existing services.
• Align resources with organizational strategies to meet goals, manage expenditures, and identify negative variances.
• Supervise the preparation of timely, accurate financial reports, budgets, activity, and productivity data.
• Direct and assess the performance of subordinate management staff, ensuring compliance with internal/external regulations.
• Ensure compliance with legal, contractual, and regulatory requirements for areas of responsibility.
• Stay current on regulatory changes, professional standards, customer demographics, and industry trends.
• Balance internal and external leadership, engaging with the local community.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Life insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid volunteer time
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Hospitals
• Education Level: Master's degree
• Number of Employees: 10,001+ employees