Chief Operating Officer (Debt Settlement) - Remote

Insperity • Muskegon, MI

314d • $150,000 - $175,000 • Remote

About The Position

Chief Operating Officer (Financial) - Remote Our client helps individuals regain control of their finances through expert debt resolution solutions. Their team is driven by integrity, innovation, and excellence, providing clients with the support they need to achieve financial freedom. They foster a collaborative and dynamic work environment where employees can grow, innovate, and make a real impact. They offer more than jobs—they offer careers with purpose. Join our client and be part of a company that's transforming lives every day!

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field; or equivalent.
• Minimum of five years of experience in a senior operational role within the debt settlement, debt management, or debt collections industry, preferred.
• Proven track record of successfully managing debt resolution and/or collection strategies and improving operational performance.
• Strong analytical skills with the ability to leverage data to drive decision-making and identify opportunities for improvement.
• Proficiency in financial management software and operational systems; experience with technology tools relevant to debt management is a plus.
• Excellent leadership, communication, and interpersonal skills with the ability to motivate and influence teams.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization.

Responsibilities

• Develop and implement operational strategies to enhance efficiency, scalability, and client satisfaction in debt resolution and collections.
• Oversee daily operations, monitor key performance indicators (KPIs), and integrate technology to optimize workflows and decision-making.
• Lead, mentor, and develop the operations team, fostering a high-performance accountability and continuous improvement culture.
• Ensure compliance with all relevant debt settlement laws and regulations while maintaining the company's integrity and reputation.
• Collaborate with executive leadership to drive company-wide initiatives, improve customer experience, and support business growth.

Benefits

• Comprehensive health coverage: Medical, dental, and vision insurance provided after 30 days.
• Retirement planning: pension and 401(k) plans available with employer matching.
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts are offered.
• Well-being and work-life balance: Paid time off and fully remote work choices provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree