The COO is a senior executive who provides day-to-day leadership and management to achieve the mission, vision, values, priorities and strategic initiatives of Hopelink. This role is responsible for leading Hopelink’s core programmatic divisions—Community Services and Transportation, including oversight of all Facilities strategy and operations. This role requires deep expertise in program operations, strategic leadership, and cross-functional collaboration. The COO partners closely with the CEO and Executive Leadership Team (ELT) to ensure mission alignment, operational excellence, and strategic execution across Hopelink’s services. The COO must model a commitment to equity and trauma-informed leadership, ensuring that all service delivery is inclusive, culturally responsive, and aligned with Hopelink’s values. As a service-critical leader, the COO is expected to maintain consistent availability and presence during emergencies and adverse conditions.