Chief Operating Officer (COO) - Mortgage Lending (REMOTE)

Amerisave Mortgage • Charlotte, NC

202d • $350,000 - $1,000,000 • Remote

About The Position

AmeriSave Mortgage Corporation is one of the nation's leading direct mortgage lenders, recognized for providing low rates, transparent pricing, and a streamlined, tech-driven customer experience. For over two decades, we've empowered homeowners and homebuyers through innovative financing solutions and an unwavering commitment to service excellence. As we continue to grow and evolve, we are seeking a strategic, forward-thinking Chief Operating Officer to join our executive leadership team and help shape the future of AmeriSave. The Chief Operating Officer (COO) will be responsible for leading and optimizing the day-to-day operations of the company, ensuring alignment with our strategic vision and business goals. Reporting directly to the Chief Executive Officer (CEO), the COO will provide leadership across multiple functional areas, including loan origination operations, servicing, compliance, technology, and customer support. The ideal candidate will possess deep industry knowledge, a proven track record of operational excellence, and strong leadership skills.

Requirements

• Bachelor's degree in Business, Finance, Operations Management, or a related field (MBA or advanced degree preferred).
• Minimum of 10 years of senior leadership experience in the mortgage or financial services industry, with a deep understanding of loan origination, servicing, and regulatory frameworks.
• Proven track record of driving operational excellence, scaling teams, and implementing strategic initiatives in a fast-paced, highly regulated environment.
• Demonstrated success in managing cross-functional teams and delivering on ambitious performance targets.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Strong analytical mindset with a data-driven approach to problem-solving and decision-making.
• Excellent organizational and project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
• High level of integrity and business ethics, embodying AmeriSave's commitment to customer advocacy and compliance.

Responsibilities

• Develop and implement operational strategies, policies, and procedures that align with AmeriSave's mission, vision, and long-term objectives.
• Streamline processes to maximize efficiency, scalability, and profitability while maintaining a customer-centric approach.
• Lead, mentor, and build high-performing teams across various functional areas, fostering a culture of collaboration, accountability, and continuous improvement.
• Identify and address skill gaps, promote professional development, and champion diversity, equity, and inclusion initiatives.
• Oversee operational budgets, cost management, and resource allocation to meet financial targets and drive business growth.
• Establish and monitor Key Performance Indicators (KPIs) to measure organizational effectiveness and guide decision-making.
• Ensure strict compliance with all regulatory requirements and industry standards, implementing robust risk management practices.
• Collaborate with legal, compliance, and audit teams to maintain transparent governance and mitigate potential exposures.
• Partner with the Chief Information Officer (CIO) and technical teams to implement and enhance cutting-edge technologies that support a seamless loan origination and servicing platform.
• Champion process automation and digital transformation to enhance customer experience, reduce costs, and improve turnaround times.
• Collaborate with Sales, Marketing, Finance, and other executive stakeholders to align operational priorities with overall business objectives.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees