Chief Operating Officer (COO) - Credit Union
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About The Position
As the Chief Operating Officer of MassMutual Federal Credit Union (MMFCU), you will play a pivotal role in the organization, being a valued member of a supportive, diverse, and skilled team. The primary responsibility of this position is to oversee the daily operations of the credit union, ensuring that all activities comply with relevant regulations and standards. You will also manage the technology and information security functions, which are critical to the operational integrity of the credit union. Reporting directly to the CEO, you will collaborate closely with the board of directors and the senior management team to drive the credit union's strategic goals and objectives. In this role, you will be tasked with developing and implementing operational policies and procedures that align with the credit union's mission and vision. You will ensure compliance with federal, state, and local laws, as well as industry best practices. Additionally, you will oversee the technology and information security functions, which include managing IT infrastructure, systems, applications, data, and cybersecurity measures. Your leadership will be essential in managing operational risk and audit functions, ensuring effective internal controls are in place to mitigate risks. Monitoring and evaluating the operational performance and efficiency of the credit union will be a key responsibility. You will identify and implement opportunities for improvement and innovation, ensuring that the credit union remains competitive and responsive to market changes. Furthermore, you will be responsible for identifying and evaluating current and emerging security risks that could impact operations, providing thought leadership on these issues, and guiding the organization in navigating challenges in the regulatory environment. Your role will also involve anticipating changes in the market and regulatory landscape, allowing you to provide strategic guidance on emerging issues and opportunities. You will work to enhance the credit union's competitive advantage, member satisfaction, and operational excellence by leveraging current and emerging trends and technologies.
