Chief of Support Operations

New York City, NY-posted 4 months ago

Full-time • Manager

Queens, NY

5,001-10,000 employees

Justice, Public Order, and Safety Activities

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The New York City Taxi and Limousine Commission (TLC) is the agency responsible for licensing and regulating New York City's Medallion (Yellow) taxi cabs, for-hire vehicles (community-based liveries, black cars and luxury limousines), commuter vans, and paratransit vehicles. Combined, TLC regulates industries that are responsible for over 1,000,000 trips each day. The TLC's role is to ensure that each passenger's riding experience is safe, comfortable and convenient, and that TLC-licensed drivers are driving safely. Under the direction of the Deputy Commissioner for the Uniformed Services Bureau (USB), the Chief of Support Operations will oversee the day-to-day operations of support units for USB including Special Initiatives and Reporting, Central Communications Radio Room, and Calendar Unit. The Chief of Support Operations will manage, direct, coordinate and administer the above-referenced units to achieve agency missions and goals; determine staffing levels, schedule assignments and deployment of staff; and provide professional development, mentoring and guidance for staff.

Oversee the day-to-day operations of support units for USB including Special Initiatives and Reporting, Central Communications Radio Room, and Calendar Unit.
Track, monitor, and report on USB activity, including arrests, summons issuance, and data involving for-hire vehicle inspections.
Liaise with TLC's Information Technology Department to oversee USB technologies, including hand-held devices used to issue summonses as well as in-car and body-worn cameras.
Monitor radios used by USB officers, check credentials related to traffic stops, relay pertinent information to officers, log all radio communications, and call for emergency services when required.
Monitor the scheduling of trials and hearings at New York City Office of Administrative Trials and Hearings, Department of Motor Vehicles Traffic Violations Bureau, and New York City Criminal Court.
Ensure required officers are notified of court dates and available to testify; track and monitor the outcomes of those cases.
Develop and implement policies, standard operating procedures, and professional standards related to the above-mentioned units.
Collaborate with TLC's Information Technology Department to continue improvement of technology and the integration of new equipment into enforcement operations.

A four year high school diploma or its equivalent, and six years of full-time experience in criminal justice or law enforcement; at least eighteen months which must have been in an administrative, managerial, executive capacity or supervising enforcement personnel.
Education received at an accredited college may be substituted for the work experience cited above at the rate of one year of college for six months of experience, up to a maximum of four years of college for two years of experience.
A master's degree from an accredited university may be substituted for up to one additional year of the general experience on the same basis as described above.
All candidates must have the eighteen months of administrative, managerial, executive experience or supervising enforcement personnel.

Proactive, highly organized, and detail oriented.
Demonstrated experience with project management and/or process management.
Ability to handle multiple tasks simultaneously under tight deadlines.
Strong analytic, problem solving, and time management skills.
Excellent verbal communication skills and presentation skills.
Strong business writing skills.
Advanced skill level with Microsoft Word, Access, Excel, Visio, and PowerPoint programs.
Experience documenting business processes and implementing solutions.
Ability to excel in a collaborative and fast-paced environment.

Public Service Loan Forgiveness eligibility.
New York City residency requirement within 90 days of appointment.

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