Chief of Staff, National Services

ADB Companies, LLC

About The Position

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities. ADB is seeking a Chief of Staff to provide executive level leadership and support to the Regional President making time, information, and decision processes more effective and efficient. This position will oversee large scale enterprise Programs and teams driving productivity, profitability and overall results to achieve regional business goals. The ideal candidate will have a high level of professionalism, business and financial acumen be forward thinking and strategic, with a strong work ethic and ALL IN attitude to achieve results.

Requirements

Ability to travel Nationwide
A strong belief in ZERO- Being Safe 100% of the time is the expectation
Alignment with company mission, vision, and values
Strong work ethic with an ALL IN attitude
A high level of customer centricity
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast-paced work environment
A high level of time management, accountability, and prioritization skills
Self-motivated, goal- oriented, and driven to accomplish department goals
Ability to be organized, problem solve, and be solution oriented
Strong ability to influence desired outcomes by master relationship building
Exceptional verbal and written communication skills
High level of professionalism, financial, and business acumen
Proficient with Microsoft Office (Power Point, Word, Excel, etc.)
Advanced level knowledge of various PMO software/tracking tools required
6+ years of end-to-end customer operations leadership experience within the Technology, Telecom, and/or Utility Construction industry required
5+ years of proven success in a high level Program Management executive position required
3+ years of experience leading direct reports as a function leader required

Nice To Haves

Bachelor’s degree in business preferred

Responsibilities

Provides Executive level support to the Regional President in managing day-to-day operations, department goals, and strategic initiatives. Act as a trusted advisor, handling confidential matters, and representing the Regional President’s interest in various forums.
Direct manager of Program Management team members including but not limited to hiring, performance and KPI management, compensation, coaching, development, etc.
Strategically leads the success of large scale, cross functional projects within the Region, monitoring project schedules, budgets, and deliverables.
Expert relationship builder; is the liaison for all stakeholders involved in a successful program and is engaged and proactive driving plans and innovative approaches across all lines of business
High level of business acumen and customer centricity. Is an expert problem solver and main point of escalation for program issues in various stages and of various sizes. Drives the solution for all stakeholders involved to ensure a positive customer experience
Expert ability to review and understand large enterprise program Contracts, Statements of work, Master Service Agreements, and Change Orders
Expert level understanding of division financials including Work in Progress (WIP), Job Cost Reviews, Cash Flow, Budgeting, and Profit and Loss (P&L) Management.
Analyze operational processes and identify areas for improvement. Work closely with department leadership to streamline workflows, optimize resource allocation, and enhance overall operational efficiency.
Develop and Implement effective communication strategies to facilitate seamless information flow across the entire Regional division. Prepare comprehensive reports, presentations, and other documents and provide updates to stakeholders.
Stay ahead of industry trends and competitor activities. Partner closely with Business Development to identify new business opportunities, potential partnerships and emerging technologies contributing to the overall financial success of the Region.
Strategic and forward-thinking leader; Drives and participates in the strategic planning process. Monitors, manages, and drives solutions for all program KPI’s including financial metrics, customer experience, quality standards, and profitability and ensures National Standards is driven across the entire region
Accountable, Self-Motivated, and Self-Managed to complete tasks within deadlines provided and holds others accountable to same expectations; ensures processes are complete with a high level of follow through and follow up
Performs other position duties when requested