Chief of Staff to the COO

Traba • New York City, NY

2d • $150,000 - $175,000

About The Position

We are seeking an experienced and entrepreneurial Chief of Staff to partner closely with our COO and drive strategic projects that contribute significant leverage to our strategy & operations teams. The role will start as an individual contributor (IC) with a plan to graduate into leading a team within 18 months. You will work hands-on across GTM, customer operations, and worker operations to remove bottlenecks, provide product insights, and own reporting out progress to the Executive team & entire company. This is a unique opportunity to partner with leadership and drive meaningful change as we continue to scale our business.

Requirements

• Background: Bachelor’s degree in business, operations, or a related field, or equivalent experience.
• Experience: 7+ years in operations, strategy, or management roles, preferably in a startup or a notable marketplace company.
• Proven Leadership Experience: Demonstrated success in leading and developing high-performing teams, with an emphasis on driving operational excellence and team growth.
• Detail-oriented: Process-driven mindset with a high level of accuracy, organization, and a desire for operational excellence.
• Proficient in SQL,no-code tools like Retool, and data visualization software like Omni or Power BI or highly analytical with aptitude to learn quickly.

Nice To Haves

• Experience working with product or engineering teams.

Responsibilities

• Refine playbook and develop new initiatives on sales enablement and efficiency.
• Design and Build Operations: lead the development of our upselling motion, basing all of our tactics in our customer’s needs and pain.
• Define New Processes: Play a key role in defining processes essential for the launch and sustainability of new markets.
• Collaborate for Product Excellence: Partner closely with the product team to implement automated solutions that deliver a magical customer and worker experience, streamline operations and enhance efficiency.
• Work Closely with Leadership: this role will be reporting to the COO and provide leverage by focusing on the biggest priorities while owning the tracking and reporting of progress.
• Hands-on and Field-focused: Embrace a hands-on approach initially, requiring travel during the first six months to engage directly with customers, gather insights, and relay learnings back to the team.

Benefits

• 📈 Start-up equity
• 💰 Competitive salary
• 🩺 100% Paid health, dental & vision coverage
• 🍽️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees
• 🚍 Commuter benefit
• 🏋🏽 Gympass benefit
• ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees