Chief of Staff to the Chief Administrative Officer

OpenGov•San Francisco, CA

16d•$130,000 - $150,150

About The Position

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Role Overview As Chief of Staff to the Chief Administrative Officer (CAO), you will be the CAO’s strategic partner—driving operational excellence across HR, Legal, Strategic Procurement, Workplace, Internal Events and Talent Enablement. You’ll streamline high-impact initiatives, optimize our operating rhythm, and ensure the CAO can focus on shaping policies and programs that empower our people and protect our organization. You are an AI-savvy problem-solver, an exceptional communicator, and a relentless implementer who thrives in a fast-paced, multi-stakeholder environment. This is an exciting opportunity for anyone interested in learning how great companies grow and scale, and how multiple functions across an organization work together to make that happen. Who You Are Strategic Partner to the CAO: Trusted confidant and advisor to the CAO - helping think through complex strategic and personnel decisions and make tough choices and ensure they are executed upon. Ability to disseminate information and communicate ideas on behalf of the CAO to internal and external stakeholders. History of taking control of day-to-day operations and processes to create more time for the CAO to focus on strategic business needs. Strategic thinker, excellent problem solver, and first-class communicator. Excellent Operator: Ability to lead and drive timely execution of business-critical and cross-functional strategic initiatives in a fast-paced environment. Seamlessly break down large and complex concepts into actionable tasks and steps. Experience setting an operational cadence to promote alignment and knowledge-sharing across the company. Clear Communicator: Track record of effectively communicating, influencing and driving alignment across multiple functions. High EQ with the ability to identify the needs of the team and build strong relationships among internal and external stakeholders, and promote a culture of trust and transparency. Excellent written and verbal communication skills, and attention to detail.

Requirements

Bachelor’s degree required; MBA or equivalent advanced degree preferred.
Proven track record managing complex projects or programs end-to-end, with expertise in establishing systems to track progress and accountability.
Strong familiarity with AI-enabled tools and willingness to champion AI adoption across administrative functions.
Exceptional written and verbal communication skills, with demonstrated ability to influence stakeholders at all levels.
Strong analytical capabilities: comfortable building dashboards, interpreting data trends, and presenting actionable recommendations.
Demonstrated commitment to honesty, ethical conduct, and maintaining the highest levels of confidentiality.
Passion for OpenGov’s mission of powering more effective and accountable government

Nice To Haves

Prior experience advising senior executives in technology-driven enterprises, global law firms, top-tier management consulting practices, or real estate development firms
Proven track record implementing and optimizing HRIS, legal-matter management platforms, and/or workplace-management systems to enhance operational efficiency and compliance.
Deep expertise in operational best practices, goal-setting frameworks (e.g., OKRs), and performance-management systems that drive accountability and measurable outcomes.

Responsibilities

Drive process improvements, alignment and knowledge sharing across the CAO leadership team and functions to ensure operational efficiency and execution of key results.
Project manage CAO organization-wide projects and initiatives; bring together stakeholders and help drive decisions and action.
Lead the annual strategic planning process for the CAO’s organization, collaborating with Finance and the CAO functions to develop roadmaps, budgets, and resource plans.
In partnership with appropriate team members, develop internal and external agendas for team meetings and offsites, and oversee logistics, as needed.
Triage and manage competing priorities for the CAO: synthesize complex inputs, frame decision options, and surface key insights to inform executive-level choices.
Develop and/or document internal processes for communications, operations and other organizational needs with appropriate team members.
Conduct ad-hoc analysis—using analytical tools—to diagnose operational challenges and recommend tailored, scalable solutions.
Work closely with the Executive Administrative Partner to ensure the appropriate management of the CAO’s calendar, prioritizing tasks and meetings in alignment with organizational goals.
Serve as a key liaison between the CAO, senior internal stakeholders, and external partners—adapting your communication style to build trust and accelerate decision-making.