Chief of Staff to the CEO

Human Agency

1d•Remote

About The Position

We are seeking an exceptional Chief of Staff to serve as a force-multiplier to our CEO, Caroline Hoogland. Sitting within our Creative Services team, you will be tapped for both internal and external work with clients. Rather than being hired for a predetermined set of tasks, you will be brought on to solve complex, evolving challenges. Success in this role requires self-direction, proactive value creation, and the ability to thrive without constant oversight. Over the coming year, your responsibilities will be tailored to both organizational needs and your individual strengths, potentially including: Supporting marketing strategy at client organizations Managing client project delivery Managing CEOs at client organizations Leading go-to-market initiatives for clients Leading communications, PR, brand building, or content strategy Leading fundraising efforts for funds or clients Driving sales initiatives at Human Agency You'll own special projects, drive organizational initiatives from concept to completion, and build the infrastructure that allows Human Agency to grow sustainably. If you thrive on turning ambitious ideas into reality and building the scaffolding that makes a fast-growing startup actually work, this is your role.

Requirements

5-7+ years in high-performing environments such as Chief of Staff roles, strategic operations, management consulting, venture capital/private equity, or startup leadership positions
Demonstrated success taking ambiguous, complex initiatives and driving them to completion—you're the person who makes hard things happen
Strong systems thinking and process design capability—you don't just execute tasks, you build the infrastructure that makes future execution easier and more scalable
Exceptional project management and coordination skills across multiple concurrent workstreams with competing priorities and timelines
High proficiency with modern collaboration tools (Google Workspace, Asana/Notion, Slack) and comfort with AI-powered productivity tools
Outstanding written and verbal communication—you can synthesize complex information into clear, actionable briefs for different audiences
Mission-driven operator with deep commitment to Human Agency's values and vision
Systems builder, not just task executor—you think about sustainable processes, not one-off solutions
High agency and bias for action—you see what needs to happen and make it happen without waiting for permission
Calm under pressure with excellent judgment about when to escalate vs. solve independently
Ego-free collaborator who earns trust through delivery, not title or authority
Intellectually curious with strong learning agility—comfortable moving between strategic thinking and tactical execution
Comfortable operating in ambiguity—you thrive when there's no playbook and create clarity from complexity
Able to hold strategic context while driving tactical execution

Nice To Haves

Experience in high-growth startups, venture studios, or AI/tech companies
Background in talent operations or organizational design
Exposure to board-level strategy and operations

Responsibilities

Partner with the CEO to translate initiatives and special projects into sequenced plans with clear owners, timelines, and success metrics
Own end-to-end execution of CEO-level special projects and organizational initiatives, from scoping and planning through delivery and measurement
Maintain focus and accountability across the CEO's portfolio of priorities; proactively identify conflicts, dependencies, and risks before they become problems
Produce high-quality executive materials (strategy briefs, decision memos, board materials, organizational roadmaps) that drive alignment and enable confident decision-making
Serve as a strategic thought partner to the CEO, pressure-testing ideas, surfacing options and trade-offs, and ensuring initiatives align with company strategy and capacity
Build and continuously improve the internal operating systems that allow Human Agency to scale: hiring infrastructure, resource allocation processes, team capacity planning, and cross-functional coordination mechanisms
Design and implement hiring systems that support our 25-30+ person growth target in 2026 without overwhelming the existing team, including interview frameworks, candidate evaluation rubrics, and onboarding processes
Own resource allocation and capacity planning across the organization—ensuring the right people are working on the right priorities at the right time, and that key team members aren't stretched unsustainably thin
Establish organizational rhythms that create alignment without bureaucracy: leadership meeting cadences, decision-making frameworks, communication protocols, and reporting structures
Design and continuously improve the operating system for work: intake → triage → prioritization → delivery → QA → launch → measurement
Identify operational bottlenecks and inefficiencies; design and implement solutions that increase organizational velocity while maintaining quality
Orchestrate complex, cross-functional initiatives that require coordination across leadership and multiple teams
Manage staffing assignments and contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
Serve as a neutral coordinator and problem-solver when initiatives span multiple departments or require difficult trade-offs between competing priorities
Represent the CEO's office in key internal discussions, ensuring the CEO's priorities and perspective are understood even when they can't be in every meeting
Build strong working relationships across the organization; earn trust as someone who gets things done without ego and acts in the company's best interest
Establish shared dashboards for organizational health (timeline, risk, capacity, dependency status) and run tight meeting cadences
Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
Ensure crisp internal communication on company strategy, priorities, and decisions, translating CEO-level thinking into clear, actionable guidance for the broader team
Prepare the CEO for key meetings, presentations, and decisions; provide relevant context, background materials, and recommended talking points
Provide clear, timely reporting to the CEO and stakeholders on progress, risks, and decisions
Maintain visibility on organizational health metrics and key initiatives; proactively surface issues and opportunities to leadership