Chief of Staff to Chief Operating Officer

City of New York • New York, NY

389d

About The Position

The Chief of Staff at the New York City Housing Authority (NYCHA) plays a crucial role in assisting the Chief Operating Officer (COO) in overseeing the operations of the agency. This position involves managing strategic priorities, improving service delivery, and coordinating projects across various departments. The Chief of Staff will act as a liaison between the COO and senior management, ensuring effective communication and timely follow-up on key deliverables.

Requirements

• A baccalaureate degree from an accredited college or university
• Fifteen (15) years of satisfactory, responsible, full-time, paid experience in real estate management activities or related fields
• Seven (7) years of experience in an executive or administrative capacity

Responsibilities

• Manage the Office of the COO
• Work closely with the COO to set and execute on Authority priorities
• Synthesize and prioritize key information for the COO
• Communicate with internal and external stakeholders on behalf of the COO
• Act as liaison between the COO and senior management team
• Track and follow up on key deliverables at the Executive Team level
• Ensure COO's schedule is effectively managed
• Manage confidential data, including sensitive business, financial and personnel information
• Visit properties and other field staff regularly; frequent intra-city travel required
• Participate in the on-call schedule for monitoring Operations outside regular business hours
• Manage Senior Advisor to the COO and the complaint services team
• Represent COO in meetings and on committees
• Collaborate with the senior management team and provide project management support
• Diagnose and troubleshoot key organizational challenges on behalf of the COO
• Manage top priority initiatives requiring cross-disciplinary implementation
• Review and analyze departmental operations and service delivery
• Execute projects that require utmost confidentiality and/or urgency
• Create presentations through research, analysis, and information gathering
• Analyze policy and draft memos with policy recommendations

Benefits

• Inclusive equal opportunity employer
• Diverse workforce
• Work environment free from discrimination and harassment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree