Chief of Staff, Program Director - West Palm Beach

ServiceNow•West Palm Beach, FL

56d•Onsite

About The Position

ServiceNow is seeking a seasoned program director to lead the end-to-end management, development, and ramp up of our operational launch in West Palm Beach. Reporting to the SVP of Global Business Services, this role will drive cross-functional alignment, governance, and delivery excellence-ensuring our launch in West Palm Beach reflects ServiceNow's brand, culture, and future-of-work vision. The ideal candidate is an accomplished leader with a proven track record of delivering complex, high-impact initiatives across corporate real estate, finance, HR, technology, and operations, with a solid understanding of Florida's business, community and lifestyle landscape.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven ability in leading large-scale, cross-functional programs with complex dependencies on time and within budget
Skilled at presenting project updates and facilitating alignment among stakeholders while navigating ambiguity and resolving challenges under tight deadlines
In-depth experience managing high profile, multi-million-dollar budgets
Solid background in corporate real estate and construction management, with experience working with interior design firms to develop concepts into functional, scalable environments that translate to brand and culture
Knowledge of workplace enablement, hybrid work models, and employee experience design
Skilled in leading diverse teams in fast-paced environments, inspiring confidence and driving outcomes.
Excellent communication skills and executive presence, with the ability to tailor messaging to executives, project teams, and employees.
Experience: 10+ years in strategic program management, corporate operations, or workplace transformation, with at least 5 years in a leadership role managing large-scale office projects
Local Expertise: Familiarity with Florida's business, real estate, community and lifestyle environment
Education: Bachelor's degree in business, real estate, engineering, architecture, or related field

Nice To Haves

Certifications: PMP or equivalent credentials a plus
Additional credentials in construction management or interior design are highly desirable

Responsibilities

Lead the roadmap for West Palm Beach delivery, aligning with corporate vision, business objectives and workforce strategies.
Serve as the primary point of contact, providing regular updates to local leadership, the Office of the CEO and key executive stakeholders.
Champion an experience that reflects ServiceNow's values and foster productivity, collaboration, and innovation.
Oversee the ramp up and full lifecycle of the West Palm Beach launch program from vision to steady-state operations.
Drive cross-functional collaboration and accountability across various workstreams including workplace services, HR, finance, comms, IT, security, global impact and others to ensure program success.
Establish and drive program milestones and timelines while tracking budgets and metrics to ensure transparency and accountability; proactively identify and mitigate risks.
Facilitate decision-making and alignment across diverse stakeholder groups.
Serve as a strategic partner who works closely with the SVP of Global Business Services, corporate real estate, PMO and workplace operations to support and enable local workplace services execution including stakeholder and vendor engagement, construction, interior design and site readiness.
Facilitate a seamless transition from program delivery to operational launch by orchestrating onsite teams and their various workstreams to deliver an exceptional site experience.

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