Chief of Staff - Population Health & Medical (Remote)

Vaya Health

7h•Remote

About The Position

This position is responsible for coordination of programs and projects sufficient to ensure the completion of activities which further the strategic vision of the organization. Under the supervision and direction of the EVP & COO, this position’s responsibilities encompass coordination for the Population Health Division, including Clinical Strategies, Complex Care Management, Member & Recipient Services, Provider Network Operations, and Transition & Housing departments, as well as Community Relations and other departments. Additionally, this position has a dotted line of support to and works in close coordination with the Chief Medical Officer and affiliated departments (e.g., Pharmacy Operations, Quality Management) to achieve the CMO’s division goals. The Chief of Staff – Population Health & Medical has a direct impact on divisional, departmental, inter-departmental, and enterprise efficiency and execution, with an emphasis on clinical operations and in the broader context of Medicaid transformation. This position will focus on the alignment of business functions within and between departments. This role informs strategic and operational planning to enable the EVP & COO to work most effectively with internal and external stakeholders and fulfill commitments of the Division and enterprise. This is a critically important role that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. As a trusted counsel to the EVP & COO, this role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills. The Chief of Staff – Population Health & Medical supports functional performance reporting on progress and outcomes and is responsible for fostering transparency and awareness through communication strategies across the Division and departments. The role serves as a liaison to Population Health departmental leaders, serves as a business partner for enterprise strategy and implementation that relates to and impacts the Division, and leads other initiatives as assigned. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health.

Requirements

Ability to keep abreast of any changes in policies, methods, strategies, programs, needs, etc., as they pertain to divisional operations and activities.
Ability to complete tasks in a timely and accurate manner.
Excellent written and verbal communication skills.
Excellent time management skills and the ability to manage competing priorities.
Strong organizational skills with the ability to multi-task.
Ability to work independently with little or no direction, demonstrate initiative, and function as a self- starter.
Ability to adhere to strict confidentiality and privileged information requirements.
Ability to communicate effectively and courteously in person and by phone with a variety of stakeholders.
Thorough knowledge of standard office practices, procedures, equipment, and office assistance techniques, business English, grammar, and spelling.
Ability to prepare effective correspondence, draft letters on routine matters and perform routine office management details without referral to supervisor.
Ability to assemble information in a concise, clear, and effective manner.
Able to use independent judgment as situations warrant.
Ability to comprehend, interpret and apply regulations, procedures, and related information.
Possess extensive knowledge and advanced proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.). In particular must be proficient with Word, Excel, and PowerPoint. Must be able to format and manipulate Excel documents for printing and presentation as well as Word and/or Power Point documents for distribution, printing, and presentation.
Ability to learn, interpret independently, and apply a variety of complex policies and procedures.
Strong attention to detail, and extreme precision and accuracy is required for all tasks.
Bachelor’s degree required preferably in business administration, public administration, public policy, or other related field.
10+ years of progressively responsible management experience required.

Responsibilities

Coordinate programs and projects, ensuring Vaya Health resources in the Population Health Division are prioritized appropriately.
Compile project status reports, coordinates project schedules, attend team meetings, and coordinate and assign and follow up on project tasks ensuring deadlines are met.
Coordinate program and project activities for all project phases (this includes coordination with other departments).
Coordinate communication of Population Health announcements.
Coordinate the development and publication of Population Health solutions.
Compile, edit, analyze, and disseminate the weekly Population Health Status Update.
Provide coordination for the Population Health leadership team by responding, tracking, and following up on priorities.
Understand the breadth of projects within the EVP & COO and CMO’s purview.
Facilitate Strategic Pillar and participate in Transformers as requested.
Coordinate meeting preparation for the EVP-COO and CMO.
Ensure meeting objectives are realistic, preparation is appropriate, and that the EVP & COO and CMO, respectively, are well-prepared.
Secure alignment among stakeholders, and recommend mitigating approaches when alignment is absent, while managing up to EVP & COO for visibility.
Proactively identify issues that could impact the successful execution of the EVP & COO’s commitments, including elevating issues and framing/positioning ideas to resolve the problem/mitigate the risk.
Assist in resolving administrative/high-level issues with EVP &COO and Population Health leaders.
Represent the COO or PH Division in state or organizational meetings as requested by the EVP & COO.
Support logistical and administrative coordination with other members of Vaya’s Executive Leadership Team, in partnership with other Chiefs of Staff, specifically tied to key decisions and action items that impact cross-departmental and enterprise-wide deliverables.
Other duties as assigned.
Coordinate, track and assist PH Division in ensuring backfills are submitted to HR with justification.
Coordinate and track PH Division in evaluation and request for FTEs to support Vaya’s business needs including number of FTEs, justification and cost associated with FTEs.
Coordinate, track and assist PH Division in reviewing PH designated contracts at a minimum for annual renewals including business case and budgetary projections.