Chief of Staff, Marketing

Neighborly®•Irving, TX

9d•Hybrid

About The Position

Are you looking for a place where you can bring your vision into action, orchestrating cross-functional collaboration, and removing barriers to accelerate growth and operational excellence? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Chief of Staff on the Marketing team, a typical day for you will include: Serving as the CMO’s chief strategic and operational partner, translating Marketing strategy and priorities into executable operating plans. Leading the Marketing P&L, including annual planning, quarterly reforecasting, and ongoing investment governance to ensure resources are deployed against the highest-return initiatives. Building and maintain business cases, ROI models, and performance dashboards to measure the effectiveness of Marketing investments, with a strong focus on lead quality, incrementality, and customer journey outcomes. Driving operational execution of Marketing’s top objectives and key initiatives, ensuring clear ownership, milestones, and accountability across teams. Acting as a strategic problem solver and escalation point for critical barriers or challenges to marketing-led initiatives, proactively identifying risks and clearing obstacles. Bring your skills and be inspired to achieve success. (Required qualifications) Experience: 7 + years of experience in strategy/consulting, marketing, finance, or general management roles. Experience in strategy/consulting is required. Experience in franchise, multi-brand, or multi-unit businesses strongly preferred (complex stakeholder environments, brand-to-brand dynamics). Skills: Background in working with or preparing for Board of Directors and investor-level communications. Strong financial and business acumen, with demonstrated experience managing budgets, P&Ls, and investment trade-offs. Ability to develop robust, quantitative models that combine data from multiple sources to identify trends in business performance Experience with advanced Excel functions and visualization tools Deep understanding of modern marketing operations, including performance marketing, local marketing dynamics, customer journey optimization, and data-driven decision-making. Systems thinker with the ability to simplify complexity, design scalable processes, and drive operational rigor. Education: Bachelor's Degree in Business, Finance, Marketing, Operations, or related fields. Master’s degree (MBA or equivalent) strongly preferred, particularly with a focus on strategy, organizational leadership, or operations. Schedule / in-office requirements: Hybrid working model Our office locations are: 500 E John Carpenter Fwy, Irving, TX 1010 N University Parks Drive, Waco, TX Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone Benefits: Check out our benefits offerings here: Neighborly Benefits Financial Benefits: Equity and bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: Neighborly - USA Shared Services Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

7 + years of experience in strategy/consulting, marketing, finance, or general management roles. Experience in strategy/consulting is required.
Background in working with or preparing for Board of Directors and investor-level communications.
Strong financial and business acumen, with demonstrated experience managing budgets, P&Ls, and investment trade-offs.
Ability to develop robust, quantitative models that combine data from multiple sources to identify trends in business performance
Experience with advanced Excel functions and visualization tools
Deep understanding of modern marketing operations, including performance marketing, local marketing dynamics, customer journey optimization, and data-driven decision-making.
Systems thinker with the ability to simplify complexity, design scalable processes, and drive operational rigor.
Bachelor's Degree in Business, Finance, Marketing, Operations, or related fields.

Nice To Haves

Experience in franchise, multi-brand, or multi-unit businesses strongly preferred (complex stakeholder environments, brand-to-brand dynamics).
Master’s degree (MBA or equivalent) strongly preferred, particularly with a focus on strategy, organizational leadership, or operations.

Responsibilities

Serving as the CMO’s chief strategic and operational partner, translating Marketing strategy and priorities into executable operating plans.
Leading the Marketing P&L, including annual planning, quarterly reforecasting, and ongoing investment governance to ensure resources are deployed against the highest-return initiatives.
Building and maintain business cases, ROI models, and performance dashboards to measure the effectiveness of Marketing investments, with a strong focus on lead quality, incrementality, and customer journey outcomes.
Driving operational execution of Marketing’s top objectives and key initiatives, ensuring clear ownership, milestones, and accountability across teams.
Acting as a strategic problem solver and escalation point for critical barriers or challenges to marketing-led initiatives, proactively identifying risks and clearing obstacles.