Chief of Staff - Data and AI Solutions (Strategy; Program Coordination)

EXL•New York, NY

17h

About The Position

The Chief of Staff to the Chief Digital & AI Officer (CDAO) will act as a strategic and operational lead, ensuring the Digital Engineering, AI Solutions and Data Management teams operate with precision and delivers measurable value for clients. This role sits at the intersection of strategy, delivery excellence, and internal operations—supporting a business that provides digital transformation, data modernization, cloud, AI/ML, and intelligent automation solutions.

Responsibilities

Support the CDAO in defining and driving the organization’s digital, data, and AI strategy—including service portfolios, capability roadmaps, and innovation priorities.
Translate strategy into executable initiatives across practices such as cloud modernization, data engineering, enterprise AI, analytics, automation, and digital platforms.
Conduct market and competitive analysis to guide strategic decisions in offerings, pricing, talent, and partnerships.
Partner with practice leaders to refine, govern, and operationalize digital, data, and AI solutions offerings.
Track portfolio performance (revenue, margins, pipeline, delivery quality, client outcomes).
Act as the operating hub between the CDAO and leaders in Consulting, Delivery, Sales, Technology, HR, and Finance.
Ensure cross-functional alignment on capability development, solutioning, delivery models, GTM strategy, and client engagements.
Represent the CDAO in executive forums, steering committees, and strategic meetings.
Prepare the CDAO for internal executive meetings and client interactions: opportunity briefs, risk assessments, and outcome frameworks.
Support escalations by coordinating cross-functional teams and ensuring issues are resolved quickly.
Lead operational rhythms: OKRs, annual planning, quarterly business reviews, portfolio reviews, and leadership meetings.
Improve processes across solution development, delivery oversight, sales support, and partner management.
Track KPIs related to utilization, productivity, delivery quality, AI adoption, and talent capabilities.
Craft high-quality executive communications, including board updates, investor materials, and internal announcements.
Develop narratives around AI transformation, digital modernization, innovation, and customer success.
Ensure the CDAO org communicates consistently and effectively across the company.
Lead or coordinate high-impact projects such as: Building strategic alliances with hyperscalers or AI platform providers, Operationalizing IP-led delivery models, Driving internal AI adoption and productivity initiatives
Handle confidential work with discretion and executive maturity