Chief of Security - AS Security - Full Time - 8 Hour - Days

John Muir Health•Walnut Creek, CA

13d

About The Position

The Chief of Security's primary objective is maintaining a safe, secure, and threat-free environment. This role leads system-wide security operations for the dynamic teams that keep our patients, visitors, and employees safe. Through problem-solving and leadership skills, will turn data into critical information, develop policies and procedures, and plan the department's course, all while making sound business decisions aligned with the organization's mission and goals. Ensures delivery of quality services; and regulatory compliance, manages operations efficiently and effectively to achieve service and revenue objectives.  Initiates the integration of additional services as needed. Oversees the system security force.  Implements satisfaction drivers, coaches, trains, and develops managers and supervisors.  Develops employee training and retention initiatives. The Chief of Security provides a framework for the successful implementation and maintenance of a comprehensive security program.  This role serves as an integral part of the Environment of Care Committee, Joint leadership, and Emergency Preparedness and Threat Management team. This position is assigned the responsibility and is authorized by the CEO to proactively take any and all steps necessary to eliminate any unsafe conditions or threats, which could result in personal injury, loss of assets or property damage in a manner, which is consistent with the mission, and philosophy of John Muir Health. The Chief of Security is responsible for the acute care hospitals, off-site licensed facilities, Behavioral Health, Foundation Practice clinics and administrative locations. This role oversees the coordination of all duties regarding patient, visitor, and staff security and safety, and reviews, formulates, and implements policy and organizational changes, working within established guidelines and the mission of the John Muir Health (JMH) System. The Chief of Security translates JMH and operating unit guidance and direction into affiliate security programs and initiatives that result in a coherent system approach, while ensuring that implementation strategies are tailored and integrated consistent with affiliate culture. The position encompasses all facets of protective services activities within the organization, to include activities at hospitals, ambulatory and offsite facilities, administration and warehouse facilities, those to be acquired or constructed by JMH, and other sites as designated. The position provides leadership, direction, and supervision to subordinate security managers, supervisors, and site leads. The Chief of Security ensures effective synchronization of staffing, technology (video surveillance, access control, alarms/detection, programming, software, et al), and processes (incident reporting, data analysis, measurement, budgeting, repair & maintenance, investigations and threat assessment, event reconstruction, training, crime prevention, et al), to safeguard people, property, assets, and interests. Key responsibilities include identifying risks, establishing sound/effective risk-mitigating approaches, implementing monitoring and control measures, ensuring regulatory compliance, and working to continuously improve capabilities and effectiveness relative to critical measures of success. Program measures of success include operating below industry benchmarks for crime, loss, and resource allocation; and operating above departmental targets for employee perceptions of safety and employee experience of work. Specific competencies include planning, reporting, analyzing, measuring, investigating, training, policy-development, root cause analysis, process improvement, problem-solving, communication, collaboration, leadership, and building a high-performing team that delivers consistent and repeatable results. This role effectively communicates, collaborates, navigates, and supports colleagues throughout the organization. The Chief of Security is specifically accountable for building strong relationships with JMH leadership teams and key stakeholders in other functional areas (to include but not limited to Human Resources, Privacy/Information Security, Technology Services, Safety, Risk Management, Facilities & Property Services, General Counsel, Compliance, and Internal Audit).

Requirements

Bachelor’s Degree – Business or Healthcare Administration – Required or, Bachelor’s Degree – Criminal Justice – Required or, Bachelor’s Degree – Related Field Required or, Master’s Degree – Related Field – Preferred
10-15 years of experience in law enforcement, public safety or healthcare security or other related field.
3-5 years of management in a public safety or healthcare setting or other related field.
Prior demonstrated successful supervisory experience in public safety or healthcare or other related field.
Demonstrate behavior consistent with the mission and values of JMH and its strategic plan, goals and key performance indicators.
Driver License - Department of Motor Vehicles - Required
BLS Basic Life Support - American Heart Association.
Certified Healthcare Protection Administrator (CHPA) – required within 12 months of hire.
IAHSS Member - IAHSS International Association for Healthcare Security and Safety - Required
Knowledge of TJC, HICS, Title 22, Cal/OSHA, DHS, DOT – Required.
Experience in Microsoft Office suite including Word, Excel, PowerPoint. – Required
Ability to travel between John Muir Health entities utilizing personal transportation. – Required
Experience in disaster planning and response training – Required.

Nice To Haves

Experience in training, coaching, event planning, project coordination and leading presentations.
Experience in policies, procedures, performance standards and measures in the administration of healthcare security.
Experience in development, evaluation, and monitoring of safety or security programs.
Former law enforcement (police, sheriff’s office, constable, parole, state patrol, etc.) experience
Former Military experience
C.P.R./AED, Security and Safety issues and standards as set forth by OSHA and TJC is preferred.
(Certified Healthcare Safety Professional) or CHEM (Certified Healthcare Environmental Manager) designations are desirable.
Certified Protection Professional (CPP) and Physical Security Professional (PSP) are acknowledged as having value and preferred.
Member of ACHE – Preferred
Knowledge of other regulatory agencies and guidelines related to safety and security
Solid expertise in formal/structured security and threat risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology.
In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment.
Abi li ty to amass superior knowledge, understanding, and subject matter expertise of relevant legal and regulatory requirements including participating is audit teams/process, such as the Joint Commission, DNV or CIHQ, Health Insurance Portability and Accountability Act (HIPAA) and Meaningful Use, Centers for Medicare & Medicaid Services, EMTALA and other security and healthcare industry initiatives and regulations.
Strong understanding of the business impact of security tools, technologies, and policies.
Broad working knowledge of healthcare operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services’ needs.
Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges.
Working knowledge to establish and deliver on key performance indicators that ensure high availability and integrity of security devices and equipment that are integrated into an overarching/coherent security plan.
Understanding of and experience with change management and process improvement philosophies and operational methodologies.
Excellent written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.
Strong ability to establish and maintain a high level of customer trust and confidence.
Demonstrated ability to work under stress in emergencies, and the flexibility to handle simultaneous high pressure demands.
Proven ability to recognize obstacles, creatively solve problems, develop workable alternatives, and ultimately deliver effective solutions.
Demonstrated ability to prioritize tasks so work is completed in an accurate, timely manner.
Advanced level of competency in Microsoft Office Suite, as well as other relevant software for information management, research, and analysis.
Proven ability to incorporate disparate facts and observations into one overall plan, understand it, teach it, and share it.
Demonstrated ability to quickly learn new systems/applications and grasp fundamentals/concepts of systems.
Strong negotiation and vendor relationship skills.
Strong understanding and ability in weapons detection, K9 programs and armed personnel within the health system.
High level of personal integrity, as well as the ability to professionally handle confidential matters, and consistently display an executive level of judgment and maturity.
Superior ability to interact with all stakeholders, build strong relationships at all levels across all business units and organizations, and understand business imperatives.
Demonstrated ability to balance strategic planning and tactical execution.
Demonstrated ability to create tools to enable the ability to see, decide, and act on relevant information and continuously drive process and program improvements.
Demonstrated ability to direct the collection of relevant data; mature the data into information and knowledge; and to make fully rationalized recommendations that identify risks of action, risks of inaction, and resource requirements; accurately express projected returns on investment and follow-through post- delivery to measure ROI throughout program execution/steady state.
Hard-wired to work as a collegial member of a Team; confront issues and challenges – not people; and model transparency, candor, and competence with a continuous orientation to act with the organization’s best interests in mind.
Exceptional leader with proven track record of security building programs, services and teams.