Chief Experience Officer
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About The Position
Reporting directly to the President/Chief Executive Officer of Sharp HealthCare with strategic guidance and direction from the Chief Operating Officer and Chief People Officer, the Chief Experience Officer is accountable for the strategy, design, engagement and implementation of the Sharp HealthCare brand experience, known as The Sharp Experience. In collaboration with the Executive Leadership Team, the position establishes the overarching vision and defines organization-wide strategic imperatives for transforming the health care experience for team members, affiliated physicians, patients, business partners, and all other customers. This position will ensure that experience design, improvement strategies and value alignment drive organizational goal and vision achievement. Essential to this role is understanding the interdependence of team member, physician and customer experience and the ability to successfully drive meaningful strategies for each population. Partnership with Entity and Operational leadership is critical to ensure that the brand experience is threaded in care and service delivery across the System. Collaborate with Marketing and Communications to ensure our internal and external communications (including web based and social media) demonstrate and highlight our commitment to the elements of The Sharp Experience. Collaborates with Sharp University and Human Resources to ensure leadership development, physician leadership development, and team member engagement drive organizational goal and vision achievement and are aligned with the brand promise and brand experience.
