Chief Engineer

New Castle Hotels LLC•Fayetteville, NY

53d

About The Position

No one in the hotel understands a physical plant like you. You get to know each and every piece of equipment and corner of a building when you are the person in charge of it - all with a strong guest centric focus and understanding that a happy guest = a strong bottom line. You are a department head with a team whose sole job is to keep the hotel systems running to optimal performance, serviced by your team of caring and well-trained staff. In the role of Chief Engineer, you will Oversee all Aspects of Engineering - as the Chief you manage the engineering department including hiring, training, scheduling, coaching, etc. of your staff. Your team must be able to professionally maintain the physical operation of the hotel including building structure, fixtures, refrigeration, heating, ventilation, air conditioning, plumbing, water treatment, electrical systems and grounds. It is your job to ensure a safe, secure, and comfortable guest environment from a physical plant perspective, as well as a positive guest and employee experience. Walk the Talk - as the Chief you need to be walking around your hotel every day - getting out and inspecting the areas you are responsible for and training or retraining your team when things don't meet expectations. You are responsible for protecting the asset for investors and owners. Be a Leader - create an environment that's engaging and one where talented people want to join, learn, do their best, and advance. Lead a diverse, motivated team which is empowered and coached to deliver the ultimate guest experience. Be an Expense Guru - set the standards, policies and procedures for your department and then monitor operational and financial performance. Actively participate in the budget process for both your department and any capital needs you may be asked to give input on (including managing any renovation bidding process and contractor oversight if required). Be proactive vs. reactive to ensure your department is accurately planning/forecasting for maintenance needs as well as staffing and supply levels so as to minimize expenses while delivering an exceptional guest experience. Be the Manager on Duty - if requested.

Requirements

This role requires at least five years of progressive experience in a related field with previous supervisory experience required and customer service and hotel experience preferred.
At least five years of practical experience in one or more of the technical trades (HVAC, refrigeration, plumbing, electrical) is also strongly preferred, as is any license the property may require.
This position must have previous experience with budgeting as well as a good working knowledge of the various Microsoft software programs utilized at the hotel.
The ability to work with and train the team on the various tools utilized in the department is also key.
To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, hotel management and - if required - ownership.
Physical requirements include the ability to perform heavy work - exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
The role also requires the ability to stand for long periods of time and walk long distances as well as the ability to bend, stretch, twist or reach with your body and arms and ability to work under variable temperatures and noise levels.
You must have near vision - the ability to see details at close range and must be able to climb stairs and descend stairs in a timely fashion without fatigue as well as the ability to move quickly and agilely if a situation requiring quick assistance arises.
Long work hours are sometimes required.
Work will be under variable temperature conditions and noise levels and will be both outdoors and indoors (including potentially on roofs).
Work will also be around chemicals, fumes and/or odor hazards as well as around dust and/or mite hazards.

Nice To Haves

customer service and hotel experience preferred
At least five years of practical experience in one or more of the technical trades (HVAC, refrigeration, plumbing, electrical) is also strongly preferred, as is any license the property may require.