Chief Digital Services Officer

City of Philadelphia, PA • Philadelphia, PA

72d • $175,000

About The Position

The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development.

Requirements

• Proven track record managing complex projects.
• Ability to solve complex business problems and develop user/business-driven technology strategies and plans.
• Strong written and oral communication skills.
• Proven analytical and problem-solving abilities.
• Exceptional customer service orientation.
• At least 7+ years working in a similar field.
• At least 5 years of direct management experience, preferably 2+ at the executive management level.
• Strong background in digital technologies and a proven track record in digital transformation.

Responsibilities

• Manage the City's public-facing digital strategy.
• Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives.
• Champion innovation leadership across departmental units.
• Prioritize digital equity and accessibility.
• Lead and inspire the Software Development Director and other business units.
• Oversee the recruitment, development, and performance management of the digital innovation team.
• Excel in change management during digital transformations.
• Oversee the design, development, and deployment of mobile apps, websites, and software applications.
• Ensure all digital projects are delivered on time, within budget, and meet high-quality standards.
• Oversee the development and management of digital platforms.
• Stay abreast of emerging technologies and industry trends.
• Collaborate with key stakeholders to drive digital initiatives.
• Establish metrics and KPIs to measure the success of digital initiatives.
• Ensure transparency and accountability in all digital projects.
• Coordinate the development and implementation of major project timelines.
• Set and monitor SLAs for production systems.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility for the Public Service Loan Forgiveness program.
• Free Commute on SEPTA for eligible City employees.
• Tuition discounts and scholarships for employees and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees