Chief Digital Services Officer

City of Philadelphia • Philadelphia, PA

87d • $175,000

About The Position

The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City’s digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia’s position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact.

Requirements

• Proven track record managing complex projects.
• Ability to solve complex business problems and develop user/business-driven technology strategies and plans.
• Strong written and oral communication skills.
• Proven analytical and problem-solving abilities.
• Exceptional customer service orientation.
• At least 7+ years working in a similar field.
• At least 5 years of direct management experience, preferably 2+ at the executive management level.
• A strong background in digital technologies and a proven track record in digital transformation.

Responsibilities

• Manage the City’s public-facing digital strategy.
• Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives.
• Champion innovation leadership and lead digital innovation across departmental units.
• Prioritize digital equity and accessibility.
• Lead and inspire the Software Development Director and Digital Content Director.
• Oversee the recruitment, development, and performance management of the digital innovation team.
• Excel in change management.
• Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications.
• Ensure all digital projects are delivered on time, within budget, and meet high-quality standards.
• Ensure appropriate platform management.
• Stay abreast of emerging technologies and industry trends.
• Collaborate with key stakeholders.
• Establish metrics and KPIs to measure the success of digital initiatives.
• Coordinate the development and implementation of major project timelines.
• Set and monitor SLAs for production systems.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility for the Public Service Loan Forgiveness program.
• Free Commute on SEPTA.
• Tuition discounts and scholarships.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees