Chief Deputy Public Trustee

City and County of Denver • Denver, CO

10d • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. The Denver Clerk & Recorder, an independently elected office held by the Honorable Paul D. Lopez, performs the legally mandated duties of a clerk and recorder in Colorado, encompassing the City Clerk, County Recorder, Public Trustee, and Chief Elections Official functions. We envision a Denver where democratic participation, marriage equality, accessible records, and fair processes are fundamental rights for all. Our mission is to serve the people of Denver by providing accessible, reliable, and secure civic services. The Denver Clerk & Recorder is committed to providing accessible, equitable, reliable, and secure services to the people of Denver. We strive to ensure every community member can fully participate in elections, exercise their right to marry, easily access public records, and navigate essential processes with confidence. For more information, visit the Denver Clerk & Recorder’s website at www.DenverClerkAndRecorder.org In the Clerk and Recorder’s office, our mission is to provide constituent-friendly processes that are efficient and transparent, records that are easy to access, and elections that are accurate, secure, and convenient for voters. As the Chief Deputy Public Trustee, you will focus on the management of the Office of the Public Trustee. In this role, you must have a thorough knowledge of state statutes affecting the foreclosure process and the ability to speak with attorneys and other Public Trustees regarding issues within the office, as you will be responsible for the proper administration of the foreclosure process and will be working with these stakeholders and others to ensure a fair and unbiased process for all parties involved. This position reports to the Recording Division Director.

Requirements

• At least 3 years of experience in supervision of public-facing staff and/or management of a department which has public-facing responsibilities
• At least 1 year of experience managing the Office of the Public Trustee
• Experience writing policies and developing procedures to improve efficiency of a functional group
• Knowledge of the regulatory environment in which the Public Trustee operates and the ability to think through issues within that context to come to a resolution that is amenable to all parties
• Interest in being a leader within the Public Trustee’s industry association, and working with others within the association to increase the efficiency and neutrality of processes governed by state law
• Strong change management and communication skills
• Ability to identify the internal and external politics that impact the work of the organization and acts appropriately within these confines
• Ability to provide clear direction to others, motivating and empowering them through coaching
• Ability to consistently achieve project goals, focus on customer needs, and set high personal standards for quality, quantity, and timelines
• Be highly knowledgeable in the operational and functional aspects of the Office of the Public Trustee, including a thorough knowledge of the regulatory environment in which the Office of the Public Trustee Operates, and stays informed of changes within this environment
• Ability to resolve customer issues, as well as operational and management issues that arise
• Education requirement: Bachelor's Degree in Business Administration or a related field based on a specific position(s).
• Experience Requirement: Three (3) years of Supervisory experience.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

Responsibilities

• Manages the functional and operational aspects of the office of the Public Trustee by developing goals, policies, procedures and practices for the Office of the Public Trustee, by implementing initiatives and achieving goals, objectives, and performance measures and by ensuring her staff are sufficiently knowledgeable regarding customer service protocols and performance expectations
• Develops department and individual goals for staff, provides performance feedback, documents performance, and formally evaluates the work of the employees within the Office of the Public Trustee.
• Coaches and mentors employees to meet or exceed their performance objectives, identify staff development opportunities, and to be an exemplify the ethos of continuous improvement
• Ensures all agency standards, procedures, guidelines and systems are applied appropriately within the Office of the Public Trustee, and develops and implements additional standards, procedures, guidelines and systems as appropriate within the department
• Optimizes performance of the section through regular review of policies, procedures, and performance data and making changes based on this information as needed, and by driving innovation with a focus on opportunities for increased positive customer experience
• Represents the Agency’s and the Office of the Public Trustee’s positions, initiatives, and interests, both internally and externally, while focusing on delivery of superior customer service
• Other duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Manager