Chief Customer Officer

Revision LLC • Irving, TX

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About The Position

The Chief Customer Officer (CCO) is a strategic executive role responsible for overseeing the entire customer experience and ensuring that the organization consistently meets and exceeds customer expectations. This position leads the development and implementation of customer-centric strategies that drive customer satisfaction, loyalty, and long-term business growth. The CCO collaborates closely with cross-functional teams including marketing, sales, product development, and customer support to align all customer touchpoints with the company’s vision and values. By leveraging data-driven insights and customer feedback, the CCO identifies opportunities for innovation and continuous improvement in service delivery. Ultimately, the Chief Customer Officer serves as the voice of the customer at the executive level, championing customer needs and fostering a culture that prioritizes exceptional customer experiences across the organization.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 10 years of experience in customer experience, customer success, or related leadership roles.
• Proven track record of developing and implementing successful customer-centric strategies.
• Strong leadership skills with experience managing cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Nice To Haves

• Master’s degree in Business Administration or a related discipline.
• Experience working in a senior executive role such as Chief Customer Officer, VP of Customer Experience, or similar.
• Familiarity with customer experience management (CEM) software and data analytics tools.
• Background in a technology-driven or service-oriented industry.
• Certifications related to customer experience or service management (e.g., CCXP).

Responsibilities

• Develop and execute a comprehensive customer experience strategy that aligns with the company’s overall business objectives.
• Lead and inspire customer-facing teams to deliver outstanding service and build strong, lasting relationships with customers.
• Analyze customer data and feedback to identify trends, pain points, and opportunities for enhancing the customer journey.
• Collaborate with product, marketing, sales, and operations teams to ensure a seamless and consistent customer experience across all channels.
• Establish key performance indicators (KPIs) to measure customer satisfaction, retention, and engagement, and report these metrics to the executive leadership team.
• Drive initiatives that promote customer advocacy and loyalty, including loyalty programs, customer education, and community engagement.
• Manage customer escalations and work to resolve complex issues promptly and effectively.
• Stay informed about industry trends and emerging technologies to continuously innovate and improve customer experience strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive