Chief Customer Experience Officer
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About The Position
The Chief Customer Experience Officer (CCXO) will provide executive leadership and oversight for customer service delivery operations supporting the DMV's suite of services that includes all things customer experience related: e-services, website, public education, contact center, and in-person customer service delivery. The CCXO will champion a customer-centric culture, aligning strategic goals with customer expectations to deliver best-in-class service. This position will be relied on by DMV executive leadership for decisions related to customer experience and for developing a customer-centric culture within the DMV including promoting an environment where every decision, every strategy, and every action is guided by the needs and expectations of the customers. This position will collaborate closely with other DMV executive and senior leadership to align the organization's strategic goals with customer experience initiatives.
