CHIEF CUSTOMER EXPERIENCE OFFICER
Milwaukee County Transit System•Milwaukee, WI
402d•$129,400 - $161,800
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About The Position
The Chief Customer Experience Officer (CXO) at Milwaukee County Transit System (MCTS) is responsible for leading initiatives that enhance customer experience and satisfaction. This strategic role involves collaborating with the Executive Team to develop and implement customer experience strategies, increase ridership, and strengthen the organizational culture. The CXO oversees the Marketing and Service Development Departments and plays a key role in digital transformation projects, ensuring a consistent and appealing user experience across customer-facing platforms.
