Chief Culture & Community Officer (CCO)
About The Position
Are you a bourbon enthusiast and troublemaker? Join our GROWING TEAM at Good Trouble Bourbon and help drive sales and brand recognition at our rapidly growing company. The Heartbeat of the Brand Mission Build and activate the Good Trouble movement, turning customers into community, and community into evangelists, creators, and repeat buyers. What This Role Really Does This person makes Good Trouble feel like something you belong to, not just something you buy. Inspired by legendary troublemakers like civil rights icon John Lewis who urged us to get into “good trouble, necessary trouble”, Good Trouble bourbon is an award-winning Kentucky Straight Bourbon Whiskey crafted at the historic DSPY-KY-10, the 10th oldest bourbon distillery in Kentucky, dating back to 1885. Good Trouble Bourbon is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.
Requirements
- Build a national “Troublemaker” community
- Launch membership / subscription ecosystem
- Drive repeat purchase + lifetime value
- Create ambassador + creator network
- Turn events into movement-building moments
- Obsessed with belonging, identity, and experience
- Understands how to turn audience → tribe → movement
Nice To Haves
- Built community at brands like: Soho House, Nike, Glossier, Peloton, Revolve, or a cultural startup
Responsibilities
- Design and launch: “Troublemaker Collective” (membership program) Ambassador / affiliate program Community events (Chicago → national)
- Build CRM + community engagement strategy (Klaviyo, Substack, etc.)
- Activate storytelling: Founder-led Customer stories Cultural narratives (music, impact, leadership)
- Own retention, engagement, and loyalty metrics
- Partner with CMO on content and CRO on conversion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
