Chief Crew Clerk

Metra Rail • Chicago, IL

363d

About The Position

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service. Transportation is responsible for providing safe, efficient and dependable transportation to commuters on all Metra-operated lines: Milwaukee North and West, Rock Island, Metra Electric, SouthWest Service, North Central Service and Heritage Corridor and those lines operating under purchase of service agreements: BNSF and Union Pacific. In addition to all employees directly involved in providing train service, the Transportation Department also oversees the Dispatching Office and Crew Management Center. Reporting directly to the Manager, Crew Dispatching, this position is responsible for assisting in the overall supervision of the Crew Management Center. As a partially excepted position, candidates interview for this position and apply through Metra's job application website. Primary duties will include filling all short vacancies in the district (CCF), train and assist regular callers to fill train, engine, and clerical assignments in accordance with the separate labor agreements. Keep all qualification and overtime seniority lists updated. Handles various duties relating to different crafts, such as researching time claims, handling T&E interdistrict seniority moves, vacation changes, etc. Works with The Human Resources, Medical Department, and District offices to document and monitor medical-leaves, FMLA, and other related statuses and exceptions to attendance. Coordinates all required training classes for all crafts. Performs all other related duties as assigned to meet the ongoing needs of the organization.

Requirements

• Must have a minimum one (1) year Crew Caller experience.
• Must be available to work flexible hours with unassigned rest days.
• Must be familiar with UTU, BLE, TCIU, and ATDA labor agreements.
• Must have strong and effective oral and written communication skills, and analytical and organizational skills.
• Must be able and comfortable with MS Office products, including MS Outlook, MS Word, and MS Excel as well as DIVA Crew Calling system.
• Must be reliable and experienced in handling a variety of duties interchangeably.
• Must have strong interpersonal skills in dealing with all levels of management, employees, external groups and/or organizations.
• Must be able to work with sensitive information while maintaining strict confidentiality.

Nice To Haves

• Prior Supervisory and/or Leadership skills preferred.

Responsibilities

• Assist in the overall supervision of the Crew Management Center.
• Fill all short vacancies in the district (CCF).
• Train and assist regular callers to fill train, engine, and clerical assignments.
• Keep all qualification and overtime seniority lists updated.
• Handle various duties relating to different crafts, such as researching time claims and handling T&E interdistrict seniority moves.
• Work with Human Resources, Medical Department, and District offices to document and monitor medical-leaves, FMLA, and other related statuses.
• Coordinate all required training classes for all crafts.
• Perform all other related duties as assigned.

What This Job Offers

• Industry: Support Activities for Transportation