Chief Credit Officer -Consumer

Citizens Bank • Providence, RI

258d • $275,000 - $300,000

About The Position

Shape the future of consumer credit at Citizens Bank. We're looking for a strategic credit risk leader who brings sharp analytics, customer focus, operational realism, and governance savvy to optimize risk-reward tradeoffs across a $60B consumer credit portfolio. You'll have a seat at the table—leading policy forums, influencing executive decisions, and ensuring our risk posture drives sustainable business outcomes. The Consumer Bank Chief Credit Officer will lead the strategic credit risk function for our Consumer Banking division. This role is part of the second line of defense and is critical to upholding and enhancing risk governance, providing strong independent oversight, and offering strategic risk advisory. The successful candidate will collaborate closely with executive leadership, product lines, and business unit teams to ensure prudent risk-taking, sound governance, and adherence to regulatory expectations.

Requirements

• 15+ years of combined experience in banking/financial services and credit risk management, with deep expertise in consumer credit, credit policy, and/or capital and liquidity risk.
• Advanced degree (MBA, MS, or equivalent) in Business, Finance, Economics, or a related field preferred.
• Depth in consumer lending policies, including experience with large-scale portfolios.
• Familiarity with approval forums, escalation processes, and regulatory expectations (e.g., OCC structures).
• Proven knowledge of data, performance reporting, analytics, and assumption modeling.
• Ability to foster healthy relationships across first and second lines—collaborative vs. combative.
• Comfort making calls that could materially impact P&L, with awareness of loss-generating portfolios (credit cards, overdrafts).
• Speaks in both boardroom and operational terms; can explain risk concepts clearly to non-experts.
• Uses credibility and process to guide and challenge rather than dictate.
• Builds relationships across silos and champions mutual respect in risk roles.
• Understands that losses are part of lending—focuses on optimization, not elimination.
• Engages well with regulators, boards, and peers in high-stakes environments.
• Develop, mentor, and manage a team of senior risk professionals with clear goals, performance metrics, and career development plans.
• Foster a culture of transparency, integrity, and proactive risk management.
• Oversee salary planning, coaching, training, and succession planning for team members.

Responsibilities

• Serve as a senior leader in the Risk organization, overseeing all aspects of credit risk management for the Consumer Bank (excludes Private Bank and Wealth), including underwriting standards, credit policies, portfolio monitoring, and issue escalation.
• Provide strategic guidance and independent challenge to Consumer Bank leadership, ensuring alignment with Citizens Bank's risk appetite and enterprise risk framework.
• Lead a high-performing team of risk professionals, driving a culture of accountability, development, and continuous improvement across credit risk activities.
• Act as a trusted risk advisor to Business Unit Executive Leadership and Risk Managers, influencing major initiatives, product development, and change programs with a risk-conscious lens.
• Evaluate and enhance the business unit risk and control framework, ensuring effective design, execution, documentation, and sustainability.
• Oversee the documentation of risk management practices, including governance routines, control effectiveness, incentive plans, policy changes, material risk takers, and significant risk events.
• Monitor and report risk exposure trends, emerging risks, and key credit metrics to senior executives and the Board, delivering high-impact insights and recommendations.
• Champion risk innovation by leveraging risk enablers—such as analytics, reporting, and operating models—to drive consistency and effectiveness across the Consumer Bank's risk landscape.
• Lead ad-hoc risk assessments, retrospective reviews, and due diligence on significant events or transactions, such as M&A.

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Master's degree