Chief Consumer Banking Officer
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Reporting to the President and Chief Executive Officer of a growing $6 Billion Community Bank based in Western and Central New York, the Chief Consumer Banking Officer is responsible for leading, managing and growing the Bank's community-based retail network. This individual will establish goals and implement strategies to achieve growth, profit, operational efficiency, compliance, and best-in-class customer experience. Areas of executive leadership and strategic oversight include the organization's customer facing consumer lines of business, including the Retail Branch Network, Residential Mortgage, Indirect Lending, Small Business Banking, and the supporting operational functions of the Customer Contact Center and Collections departments. The Chief Consumer Banking Officer's primary charge is to prudently grow consumer relationships. The position develops and executes broad-based consumer-oriented campaign initiatives and business solutions, supervises and administers the consumer banking functions, develops and implements strategies for growth and customer acquisition, retention, and development, and cultivates the consumer banking team. The position is ultimately responsible for all aspects of the organization's success in these areas including maintaining and administering line of business strategic plans reflective of evolving risk and risk tolerance. Under this leader's vision, Five Star Bank will achieve strong consumer banking and lending performance, while meeting the letter and spirit of regulatory expectations, procedural and operational excellence, superior customer experience standards, and robust talent development within large and strategically critical parts of the organization. Serving as a key member of the Executive Management Committee, the Chief Consumer Banking Officer will offer counsel on complex and strategic enterprise wide matters, be active in the communities we serve, and serve as a visible leader to the associates and customers of the Bank as a whole.
