Chief Commercial Officer

NONDESTRUCTIVE & VISUAL INSPECTION•Baton Rouge, LA

About The Position

The Chief Commercial Officer (CCO) is a senior executive responsible for defining, leading, and governing NVI’s enterprise-level commercial strategy across all divisions, service lines, and geographies. This role is accountable for driving profitable, sustainable growth while ensuring commercial initiatives are aligned with operational capacity, margin expectations, risk tolerance, and long-term corporate objectives. The CCO operates at the strategic and executive level, providing leadership through established Sales, Business Development, and Marketing teams rather than direct transactional selling. The role emphasizes enterprise strategy, alignment, governance, and performance oversight to ensure commercial execution is disciplined, consistent, and scalable. Partnering closely with the President & CEO and Executive Leadership Team, the CCO translates corporate strategy into executable commercial frameworks that balance growth, margin, customer concentration, and operational discipline within the NDT and industrial services markets.

Requirements

Bachelor’s degree in Business, Marketing, or a related field or equivalent professional experience or, 10+ years of senior commercial leadership experience within NDT, industrial services, energy, construction, or similarly technical service-based industries
Proven success in defining and executing enterprise-level commercial strategies across multiple divisions or locations
Thorough knowledge of NDT service models, pricing strategies, client contracts, margin management, and commercial risk assessment
Proven ability to collaborate effectively with Operations, Finance, and HR leadership at the executive level.

Nice To Haves

MBA or other advanced degree.
Experience operating in regulated, safety-sensitive, or certification-driven environments with a preference for industrial services, TIC, and NDT industries.
Demonstrated experience scaling commercial organizations while maintaining operational discipline, service quality, and margin integrity.

Responsibilities

Enterprise Commercial Strategy Define, own, and continuously evolve NVI’s enterprise commercial strategy in alignment with corporate objectives, market conditions, operational capabilities, and financial targets.
Establish clear commercial priorities, frameworks, and guardrails that guide business development, marketing, pricing, contracting, and go-to-market execution across all divisions.
Evaluate and prioritize opportunities for geographic expansion, service line growth, strategic accounts, and long-term partnerships within the Company’s industrial services markets.
Own enterprise pricing strategy, value proposition development, contract structures, commercial risk management, and overall go-to-market execution to protect margin and reduce variability.
Sales & Business Development Leadership Provide executive leadership and direction for all sales and business development functions, including account management, key accounts, and new customer acquisition.
Establish and enforce a disciplined, repeatable sales process encompassing pipeline development, qualification standards, forecasting, and opportunity governance.
Define performance expectations, activity metrics, and accountability standards that drive predictable revenue growth and improved close rates.
Build and sustain a high-performance commercial culture focused on customer value, solution selling, and long-term relationship development.
Large Account & Key Account Management Programs – Combined with Key Account Growth and Expansion Strategy Design, implement, and govern enterprise-wide Large Account and Key Account Management programs focused on strategic, multi-location, and high-value customers.
Define criteria for large and key accounts based on revenue thresholds, geographic footprint, service line breadth, growth potential, and strategic importance.
Establish standardized key account engagement models, including executive sponsorship, formal account planning, cross-division coordination, and structured performance reviews.
Ensure key account strategies emphasize long-term relationship value, customer retention, share-of-wallet expansion, and margin discipline.
MSA, Framework Agreement & Strategic Contracting Strategy Own and oversee the enterprise strategy for Master Service Agreements (MSAs), framework agreements, and national or multi-site contracts.
Develop standardized commercial frameworks, pricing models, service scopes, and contract structures that balance competitiveness with margin protection and commercial risk management.
Partner with Sales, Legal, Operations, and Finance to ensure MSAs and framework agreements are operationally executable, commercially sound, and aligned with workforce capacity and certification requirements.
Leverage MSAs and framework agreements to expand service line penetration, geographic coverage, and long-term customer commitments while reducing transactional friction.
Establish governance, approval, and renewal processes for enterprise-level agreements to ensure consistency, risk mitigation, and executive visibility.
Key Account Growth & Expansion Strategy Drive structured growth plans for large and key accounts, including cross-selling, upselling, multi-service bundling, and national account expansion.
Ensure coordinated execution across divisions and regions to present a unified enterprise offering to strategic customers.
Monitor performance of key accounts against revenue growth, margin, utilization, and retention targets, and adjust strategy as required.
Support executive-level client engagement for critical renewals, escalations, and long-term partnership discussions.
Market, Client & Industry Leadership Act as an executive representative of NVI with key clients, strategic partners, and industry stakeholders.
Monitor industry trends, competitive dynamics, customer expectations, and regulatory developments impacting the NDT and industrial services sectors.
Translate market intelligence into actionable strategic guidance for executive leadership and commercial teams.
Strengthen NVI’s brand positioning as a trusted, value-driven technical services partner.
Executive Alignment & Governance – Combine (Previous Officer Agreements have the section titled, “Organizational Culture and/or Stakeholder Engagement.” Serve as the enterprise authority on commercial strategy, ensuring alignment and consistency across all divisions and operating units.
Standardize commercial approaches, pricing philosophy, contract terms, and client engagement models while allowing appropriate flexibility for local execution.
Support executive leadership on select strategic pursuits, enterprise-level client relationships, and high-impact commercial decisions.
Provide commercial insight to the executive team and Board related to growth strategy, market positioning, and commercial risk exposure.
Cross-Functional Executive Partnership Collaborate closely with Operations, Finance, and Human Resources to ensure commercial strategy aligns with workforce planning, certification requirements, utilization targets, and service delivery standards.
Partner with Finance to align pricing, revenue growth, margin performance, and contract terms with financial objectives.
Support long-term strategic planning related to organizational structure, capacity planning, and scalable growth initiatives.
Performance Oversight & Strategic Reporting – Add into Commercial Strategy Define and oversee enterprise-level commercial KPIs including revenue growth, gross margin performance, customer concentration, pipeline health, win rates, and client retention.
Regularly review performance trends with executive leadership, identifying risks, opportunities, and corrective actions.
Promote disciplined, data-driven decision-making across the commercial organization through standardized reporting and analytics.