Chief Clinical Operations Officer

Nox Health

About The Position

The Chief Clinical Operations Officer (CCOO) is the senior operating partner to the Chief Medical Officer (CMO), accountable for enabling high-performing, scalable execution across Nox Health’s clinical operations, including Sleep Care Management (SCM) and FusionSleep. This leader ensures the operating system, infrastructure, and cross-functional execution required for growth, margin expansion, and regulatory readiness, while empowering the SVP and VP leaders who directly run day-to-day operations within their domains. The CCOO owns enterprise operational performance management and readiness across Care Management, Fee-for-Service Clinics, Revenue Cycle Management (RCM), and Durable Medical Equipment (DME) operations, and ensures operational priorities are resourced, measurable, and delivered through strong leader enablement and accountability. All efficiency and margin initiatives must protect clinical quality, patient safety, and member experience. Efficiency is never pursued at the expense of patient care. Reporting and Organizational Scope The CCOO reports to the Chief Medical Officer (CMO) and leads enterprise operational execution across care delivery, patient services, and scalable performance. This role maintains end-to-end accountability for Revenue Cycle Operations, including enterprise billing and collections across patient-responsible balances, payer/insurance reimbursement, and client invoicing, along with associated reporting and performance management. The SVP, Sleep Care Management is the operational owner of SCM performance, outcomes, staffing, and service delivery execution. The VP, Sleep Care Operations is the operational owner of FusionSleep clinic performance, scheduling, conversion, and site-level execution. The CCOO enables leader success by building the enterprise operating system, aligning cross-functional dependencies, ensuring performance visibility, and serving as the escalation point to remove barriers and accelerate execution. The CCOO interfaces closely with Clinical Leadership, Diagnostic Operations, Finance, Technology, Compliance, Quality, Commercial, Marketing, and Product teams to ensure operational readiness and high-quality care delivery. Nox Health’s operating philosophy is to scale responsibly: deliver measurable efficiency and margin expansion through automation and operational excellence while maintaining or improving quality of care, safety, and member experience. The CCOO is expected to lead with this “quality-first, scale-ready” mindset in every decision. The CCOO must have the leadership presence and operational rigor to run complex healthcare delivery systems at scale. The ideal leader demonstrates: Enterprise-level operational ownership with the ability to translate strategy into execution across multiple business units. Collaborative leadership with the ability to drive alignment across clinical, operational, and technical stakeholders. Operational excellence mindset with a relentless focus on reducing waste, simplifying workflows, and improving throughput and cost efficiency. Regulatory discipline and comfort managing accreditation readiness and ongoing compliance. Data-driven performance management, including the ability to define success metrics, establish dashboards, and run structured operating reviews. High accountability and calm execution in fast-changing environments, with strong prioritization and decision-making. Quality-first operator: proven ability to improve efficiency and margins while maintaining or improving patient outcomes, safety, service levels, and experience. Deep healthcare operations expertise: understands regulated clinical environments and how to scale standardized care delivery while meeting compliance and quality expectations. Exceptional executive storytelling and deck-building capability, including the ability to synthesize strategy, metrics, risks, and decisions into clear board-ready materials. Confident executive presence presenting to the Board, senior stakeholders, and current/prospective clients and partners. The CCOO must be highly proficient in executive communication, including building clear, board-ready narratives and presenting operational strategy and performance updates to internal and external audiences. This role requires the ability to translate complex operational systems into concise executive-level updates, and to confidently represent Nox Health with prospective and current payer and channel partners.

Requirements

10+ years of progressive healthcare operations leadership experience across virtual, ambulatory, clinic, and/or multi-site care delivery environments.
Bachelor’s degree required in Healthcare, Business Administration, Operations, Public Health, or related field
Demonstrated success scaling regulated healthcare operations while improving quality, service performance, and unit economics.
Experience overseeing Revenue Cycle Management functions and/or Durable Medical Equipment (DME) operations strongly preferred.
Strong performance management and analytics orientation, with hands-on experience defining metrics, building dashboards and running structured operating cadences.
Familiarity with healthcare workflows, accreditation/regulatory requirements, and operational readiness planning.
Demonstrated experience operating within healthcare compliance and quality frameworks (audit readiness, SOPs, training, documentation discipline) while scaling service delivery.
Comfort working cross-functionally with Technology, Product, Clinical, Finance, and Growth teams.
Proven experience building executive-level operational decks and presenting to senior leadership teams and/or Boards.
Experience supporting payer, employer, or channel partner discussions, including diligence, performance reviews, and operational readiness narratives.
Advanced proficiency with common productivity and presentation tools (Google Slides / PowerPoint) and strong written communication skills.